At a Glance
- Tasks: Lead the CDD/KYC team and ensure compliance with AML and KYC regulations.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, pension scheme, private medical insurance, and generous leave.
- Other info: Dynamic workplace with opportunities for personal development and a commitment to sustainability.
- Why this job: Make a real impact in risk management while supporting customer journeys.
- Qualifications: Experience in CDD, AML, or risk operations with strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We’re looking for a Risk Operations Manager to lead our onboarding and ongoing Customer Due Diligence (CDD) activity. This role ensures AML and KYC requirements are met across a complex customer portfolio, protecting the business from financial crime and regulatory risk while supporting a smooth customer journey.
You’ll manage the day‐to‐day operation of the CDD/KYC team, overseeing customer onboarding and ongoing monitoring. You’ll act as a subject‐matter expert for CDD and AML, handling escalations, improving processes, and ensuring decisions are compliant, well‐documented and timely. You’ll work closely with the MLRO, Risk Operations leadership and wider Risk and Compliance teams to keep policies, controls and working practices aligned with regulatory expectations.
The key responsibilities of the role are as follows:
- Lead and manage the CDD/KYC team, including performance, capability and development.
- Oversee end‐to‐end onboarding and in‐life CDD decisions, ensuring clear audit trails.
- Act as a key contact for AML escalations, working closely with the MLRO.
- Ensure all CDD and AML activity meets UK regulatory and internal policy requirements.
- Manage workloads to deliver agreed service levels and quality standards.
- Complete regular controls, quality checks and audits of CDD activity.
- Maintain up‐to‐date CDD/KYC policies, procedures and documentation.
- Recommend policy and process improvements to strengthen risk management.
- Drive “right first time” outcomes and continuous improvement.
- Support and deliver change initiatives to improve the end‐to‐end customer journey.
- Build strong relationships across credit, risk and relationship teams.
Skills & Experience:
- Proven experience leading teams within CDD, AML or risk operations.
- Strong communication skills, with confidence engaging senior stakeholders.
- Highly organised, able to plan, prioritise and deliver against service and quality targets.
- Comfortable working in a fast‐paced, regulated environment.
- Strong knowledge of UK AML, KYC and CDD requirements.
- Experience assessing risk, making sound decisions and escalating where appropriate.
- High attention to detail and confidence handling complex or high‐risk cases.
- Up‐to‐date understanding of regulatory expectations and industry trends.
- Background in financial services, with hands‐on experience in CDD, KYC or AML.
- Ability to interpret complex customer structures and data.
- Experience improving operational efficiency while maintaining compliance.
What we offer:
- Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
- Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Risk Operations Manager – On Boarding and In Life CDD employer: Ayvens Group
At Ayvens, we prioritise your growth and well-being, offering a dynamic work culture that champions innovation and collaboration. As a Risk Operations Manager, you'll benefit from competitive rewards, comprehensive health coverage, and ample opportunities for personal development, all while contributing to our mission of sustainable mobility in a supportive environment. Join us in shaping the future and enjoy a fulfilling career with a company that values authenticity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Risk Operations Manager – On Boarding and In Life CDD
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ayvens and understanding their values and goals. Tailor your answers to show how your experience aligns with their mission of sustainable mobility and customer satisfaction.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to CDD, AML, and KYC. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Risk Operations Manager – On Boarding and In Life CDD
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in CDD, AML, and risk operations. We want to see how your skills align with the role of Risk Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Risk Operations Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've managed teams, improved processes, or handled escalations in your previous roles. We love to see strong leaders in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ayvens!
How to prepare for a job interview at Ayvens Group
✨Know Your AML and KYC Stuff
Make sure you brush up on your knowledge of UK AML, KYC, and CDD requirements. Be ready to discuss how these regulations impact the onboarding process and ongoing customer due diligence. Showing that you’re well-versed in these areas will demonstrate your expertise and commitment to compliance.
✨Showcase Your Leadership Skills
As a Risk Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and capability development. Highlight any specific instances where you’ve driven 'right first time' outcomes or improved operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making skills in high-risk situations. Think of scenarios where you had to handle escalations or complex customer structures. Be ready to explain your thought process and how you ensured compliance while maintaining a smooth customer journey.
✨Build Relationships in Your Answers
Since building strong relationships across teams is key, prepare to discuss how you’ve collaborated with other departments in previous roles. Share examples of how you’ve engaged with senior stakeholders and worked closely with compliance teams to align policies and controls with regulatory expectations.
