Operations Manager (Risk and Compliance)

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for an experienced Operations Manager to lead our Risk and Compliance operations, located in Lyde Green, Bristol (BS16 7LB). This role focuses on making sure credit decisions, customer due diligence (CDD), and onboarding processes are completed accurately, consistently, and in line with UK regulations, while delivering a strong customer experience.

You’ll manage the day to day running of the Risk Operations team, covering credit decision making, customer due diligence, and ongoing monitoring. You’ll balance regulatory standards, risk appetite and service levels, while improving efficiency and supporting wider business goals.

The key responsibilities of the role are as follows:

• Lead and support the Risk Operations team, managing performance, conduct and development.
• Oversee credit decisions and CDD activity, ensuring clear audit trails and adherence to delegated authorities.
• Plan and manage workflows to meet service levels and future demand.
• Ensure policies, procedures and controls are followed and kept up to date.
• Identify and reduce operational and regulatory risk.
• Improve onboarding and credit processes to increase efficiency and quality.
• Act as a key point of contact across risk, operations and relationship teams.
• Support projects and system or process changes with subject‐matter expertise.
• Deputise for the Head of Risk Operations in meetings, projects and forums.

Skills & Experience:

• Proven experience leading teams in a risk, compliance or operations environment.
• Strong planning, prioritisation and delivery against service, quality and productivity targets.
• Confident communicator, able to influence senior stakeholders.
• Comfortable working in a fast‐paced, changing environment.
• Strong knowledge of UK credit and customer due diligence requirements.
• Experience identifying, managing and escalating risk appropriately.
• High attention to detail and confidence handling complex regulatory issues.
• Background in lending, credit risk, CDD or a similar regulated role.
• Experience in operational management, forecasting and resource planning.
• Strong analytical skills and ability to interpret complex information.

What we offer:

• Competitive pension scheme, Annual salary review and bonus scheme.
• EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
• Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
• 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
• Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.