At a Glance
- Tasks: Manage operations and customer interactions for Ayvens Flex rental services.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy competitive salary, pension scheme, and generous leave policies.
- Other info: Dynamic workplace with opportunities for personal development and a focus on diversity.
- Why this job: Be part of a team driving innovation in the rental vehicle industry.
- Qualifications: Experience in rental operations and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Remarketing team is primarily responsible for generating used car sales margin or performance margin through effective management of vehicle returns through to sale or release. The scope of the department includes compound & logistics activities both in-life and at end of contract including operational management of short-term rental products (Flexible), used vehicle sales activities and ownership of the MCAM product.
Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.
Your Role and Responsibilities
- Responsible for Ayvens Flex operational and administrational tasks
- Responsible for maximizing customer experience and product performance for Ayvens Flex interactions
- Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product
- Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs
- Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents
- Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex
- Arrange for collection of vehicles in line with off-hire SLAs
- Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex
- Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests
- All aspects of fleet administration covered to support performance of Ayvens Flex
Skills and Experience
- Experience in a rental operational environment
- Experience in direct customer facing role
- Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment
- Good commercial and financial awareness
- Experience of analysis and reporting
- Experience in delivering high levels of customer service & problem resolution
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
- Fluent in business English Language – written and verbal
- Working knowledge of core Microsoft applications (Word, Excel & PowerPoint)
What we offer
- Rewards & Financial Benefits: Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme
- Health & Wellbeing: Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance
- Time Off & Work–Life Balance: 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable)
- Workplace & On-Site Facilities: Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Operations Executive - LPF Fleet in Milton Keynes employer: Ayvens Group
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With competitive benefits including a generous pension scheme, health and wellness support, and ample opportunities for personal development, our Milton Keynes location fosters collaboration and innovation in the sustainable mobility sector. Join us to be part of a diverse team dedicated to shaping the future of mobility while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive - LPF Fleet in Milton Keynes
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ayvens Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ayvens Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ayvens Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Executive - LPF Fleet in Milton Keynes
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ayvens Group:This is your chance to really connect with the team at Ayvens Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ayvens Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ayvens Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ayvens Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ayvens Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
