At a Glance
- Tasks: Manage vehicle administration tasks and ensure top-notch customer service.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Starting salary of £26,375, generous holidays, and a contributory pension scheme.
- Other info: Opportunities for career growth and involvement in sustainability initiatives.
- Why this job: Be part of a dynamic team driving the future of mobility.
- Qualifications: Experience in fast-paced admin roles and strong communication skills.
The predicted salary is between 26375 - 26375 € per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team.
Key Purpose- To ensure task management is carried out to the highest level on the following:
- Ancillary RFL Management which includes taxing of 140,000 vehicles
- V5 administration, which includes auditing the daily received documents
- Handling customer requests, and working with suppliers
- Managing MOT data management
- Manage the Cherished plate service for our customers
- Responsible for the Safety Recall Administration
- Administration support on uninsured vehicles
- Processing of Fines and Penalties, which includes invoice queries
- Maintaining vehicle data, identifying, and correcting any anomalies in the data
- Receipt of inbound customer telephone enquiries and the co-ordination, ensuring appropriate action/response as necessary from the business
- Take full ownership, investigate, and respond to all customer queries via an inhouse customer query system, email, phone and by post
- To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis
- Build relationships and develop the trust of our customer and suppliers to ensure service levels are achieved
- Production of identified daily and weekly fleet administration reporting
- Actively display and demonstrate the corporate values Authenticity, Commitment, Collaboration and Curiosity
- Maintain a high level of service focus
- Demonstrable experience of working in a fast paced administrative environment where preparation, planning and organisation is evident
- Experience of working in a customer contact environment where there is a requirement to build relationships at various levels
- Knowledge and/or experience of the car leasing industry and relevant government legislation preferred but not essential
- Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job
- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
- Working knowledge of core Microsoft Applications (Word and Excel)
- Strong communicator, fluent in business English language written and verbal
- Starting salary of £26,375.00
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Eligibility for Annual Bonus Scheme
- Enhanced parental leave
- Generous Employee Referral Scheme (£1000)
- Cycle2work Scheme
- EV charging points, bike storage, shower & changing facilities, car parking
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
In-Life Administration Executive employer: Ayvens Group
At Ayvens, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Slough that fosters growth and collaboration. With a strong commitment to sustainability and employee well-being, we provide generous benefits including a contributory pension scheme, enhanced parental leave, and opportunities for volunteering. Join our diverse team where your contributions are valued, and you can thrive while shaping the future of sustainable mobility.
StudySmarter Expert Advice🤫
We think this is how you could land In-Life Administration Executive
✨Tip Number 1
Get to know the company! Research Ayvens and understand their values, especially around sustainability and customer satisfaction. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past experiences that showcase your skills in a fast-paced environment and your attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Ayvens and ready to contribute to their mission.
We think you need these skills to ace In-Life Administration Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the In-Life Administration Executive role. Highlight your relevant experience in administration and customer service, and show us how you embody our values of authenticity, commitment, collaboration, and curiosity.
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, include examples in your application that demonstrate your ability to manage data accurately and efficiently. We want to see how you've tackled similar challenges in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically so we can easily see why you're a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the In-Life Administration Executive role. Familiarise yourself with vehicle administration processes, customer service expectations, and the importance of accuracy in data management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to thrive in a fast-paced administrative environment. Highlight instances where you've built relationships with customers or suppliers, managed multiple tasks, or improved processes. This will illustrate your capability to handle the demands of the role.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to discuss how you've successfully collaborated with others while also taking ownership of your tasks. Share stories that reflect your adaptability and commitment to achieving team goals.
✨Align with Their Values
Ayvens values authenticity, commitment, collaboration, and curiosity. Think about how you can demonstrate these values during your interview. Whether it's through your communication style or your approach to problem-solving, showing that you resonate with their corporate culture can set you apart from other candidates.
