At a Glance
- Tasks: Deliver top-notch customer support and administrative tasks to enhance customer experience.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
- Why this job: Be part of a team driving innovation in sustainable mobility while making a real impact.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 24555 - 24555 € per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Customer Support Advisor to join our Corporate Customer Service team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role providing high quality administrative and process support.
The key responsibilities of the role are as follows:
- Delivering key administrative or process tasks accurately and to a high-quality standard to support the delivery of Market Leading Customer Experience.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
- Work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
- Take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
- Be proactive in communicating and collaborating with colleagues across Ayvens to ensure administrative and process tasks are completed accurately and to agreed SLAs.
- Be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.
- Ensure that all actions undertaken deliver to good customer outcomes and where issues arise that these are flagged to the Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
Skills and experience required:
- Previous experience within a Customer Service administration environment.
- Excellent communication skills both verbal and written.
- Strong numeracy skills and attention to detail.
- Highly organised with the ability to problem solve and look for process improvements.
- Strong understanding of Microsoft Office Excel including Word & Excel.
What we offer:
- Salary £24,555 per annum.
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays.
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy/sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Flexible working options available.
- Eligibility for Annual Bonus Scheme.
- Study support (where applicable).
- Enhanced parental leave.
- Generous Employee Referral Scheme (£1000).
- Cycle2work Scheme.
- Free breakfast/fruit in the Bristol office.
- EV charging points, bike storage, shower & changing facilities, car parking.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Support Advisor employer: Ayvens Group
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and sustainability. Located in the heart of Lyde Green, Bristol, our Customer Support Advisors enjoy a range of benefits including flexible working options, generous holiday allowances, and opportunities for professional development, all while contributing to our mission of shaping the future of sustainable mobility. Join us to be part of a collaborative team that values authenticity and innovation, ensuring every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know Ayvens inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for sustainable mobility.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering a top-notch customer experience, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Be ready to share examples from your past experiences. Think of situations where you’ve solved problems or improved processes in customer service. This will help you demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your previous customer service experience and any relevant skills that match what we're looking for at Ayvens.
Show Off Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. Don’t forget to showcase your verbal and written skills – we want to see how you express yourself!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as strong numeracy skills and attention to detail are essential for us. A polished application reflects your commitment to quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Ayvens!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Before the interview, make sure you brush up on Ayvens' products and services. Understanding their commitment to sustainable mobility will show that you're genuinely interested in the company and its mission.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you've delivered exceptional customer service. Highlight how you resolved issues and improved processes, as this aligns perfectly with the responsibilities of a Customer Support Advisor.
✨Be Ready to Collaborate
Since the role involves working closely with various teams, think of instances where you've successfully collaborated with others. Be ready to discuss how you can contribute to a team environment and support your colleagues.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the specific challenges the Customer Support team faces. This shows your enthusiasm and helps you gauge if it's the right fit for you.
