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- Tasks: Provide top-notch customer service and resolve queries via email and phone.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and bonus scheme.
- Why this job: Be part of a team shaping the future of mobility while enhancing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Fixed term contract with opportunities for growth in a diverse environment.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Executive page is loaded## Customer Service Executivelocations: Sloughtime type: Full timeposted on: Posted Todayjob requisition id: JR\\_10036063**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.**Key Purpose*** Provide clear and accurate service and support to our customers* Manage customer queries and requests through both email and telephone calls to a successful and timely resolution* Deliver a professional and engaging ‘front of house’ service to our customers and external contacts**Primary Responsibilities*** Manage incoming calls and emails from drivers, fleet contacts and franchisee partners* Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution* Provide timely and accurate information to our customers to minimise queries and complaints* Deliver client specific tasks and processes within agreed SLAs* Utilise all tools & systems provided by LeasePlan and its suppliers* Build rapport and confidence within our customer base**Skills, Experience & Background*** Experience of working within customer facing environment* Ability to deal calmly and professionally with customers on the telephone* Evidence of a strong work ethic & Resilience* Ability to show empathy and support to customers* Good standard of education indicative of an ability to learn and retain information* Excellent communication skills, both written and verbal with the ability to engage and influence conversation* Experience of working within a regulated customer service would be advantageous however not essential**What we offer**Generous contributory pension scheme25\\* days holiday, in addition to bank holidays(pro rata)Volunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Employee Referral SchemeSubsidised onsite cateringEV charging points (cost associated), bike storage, shower & changing facilities and car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that\’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Sloughtime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr
Customer Service Executive employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ayvens. Understand their mission and values, especially their commitment to sustainable mobility. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview. Remember, showing empathy and professionalism is key!
✨Tip Number 3
Dress the part! Even if the role is office-based, first impressions matter. Make sure you look professional and approachable for your interview. It shows that you take the opportunity seriously and are ready to represent Ayvens well.
✨Tip Number 4
Apply through our website! We want to see your application directly. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the latest updates and opportunities there, so keep an eye out!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal, and don’t forget to mention why you want to work with us at Ayvens.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet professional to reflect the kind of service we provide.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the exciting opportunities we have available!
How to prepare for a job interview at Ayvens Group
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Customer Service Scenarios
Since the role is all about customer service, think of common scenarios you might face. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will demonstrate your ability to manage queries professionally.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Practise speaking in a calm and friendly manner, as this reflects how you would interact with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools you'll be using, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
