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- Tasks: Support Fleet Managers with customer care, resolving issues and ensuring a top-notch experience.
- Company: Ayvens leads in sustainable mobility solutions, managing over 3.4 million vehicles globally.
- Benefits: Enjoy flexible working, 25 days holiday, pension scheme, and study support for your growth.
- Why this job: Join a diverse team committed to innovation and sustainability while making a real impact.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Work from our vibrant Bristol office and be part of a transformative journey.
The predicted salary is between 19500 - 27500 £ per year.
Customer Service Advisor (Fleet Care) page is loaded## Customer Service Advisor (Fleet Care)locations: Bristol CECtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR\\_10035329**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.**Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care)**Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.**Key Responsibilities:*** Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience* Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role* To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs* Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements* Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)* Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across ALD’s full product portfolio* Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.* Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.**What We’re Looking For:*** Previous experience within a Customer Service environment* Excellent communication skills: written, verbal, report writing and presenting* Excellent time management, planning, organisational skills* Self-motivated* Highly competent in Microsoft* Develops others by sharing own experience and expertise**What We Offer:*** Annual salary – £24,555* Generous contributory pension scheme.* 25 days of holiday plus bank holidays.* Volunteering days for charity work and CSR initiatives.* Flexible working options.* Study support for your professional development.With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that\’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Bristol CECtime type: Full timeposted on: Posted 8 Days Ago #J-18808-Ljbffr
Customer Service Advisor (Fleet Care) employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Fleet Care)
✨Tip Number 1
Familiarise yourself with the fleet management industry and the specific services offered by Ayvens. Understanding their products and how they cater to customer needs will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Ayvens on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to demonstrate your communication skills through role-playing scenarios. Since the role requires excellent verbal and written communication, practice responding to common customer service situations to showcase your problem-solving abilities.
✨Tip Number 4
Research the principles of Treating Customers Fairly (TCF) as they are crucial to this role. Being able to discuss how you would apply these principles in real-life situations will show your commitment to customer satisfaction.
We think you need these skills to ace Customer Service Advisor (Fleet Care)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've managed client relationships or resolved issues. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Service Advisor position and explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application materials are well-written and free of errors. Consider including a brief example of a time when your communication skills made a positive impact on a customer or team.
Highlight Relevant Skills: Emphasise your organisational and time management skills in your application. Provide examples of how you've successfully managed multiple tasks or projects, especially in a customer service context, to show you can thrive in a fast-paced environment.
How to prepare for a job interview at Ayvens Group
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Understand the Company and Its Values
Familiarise yourself with Ayvens' commitment to sustainable mobility and customer satisfaction. Research their services and recent developments. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Situational Questions
Expect questions that assess how you handle customer issues. Think of examples from your past experience where you resolved conflicts or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Teamwork Abilities
Since the role involves collaboration with various teams, be ready to discuss how you work well with others. Share experiences where you contributed to a team goal or supported colleagues, highlighting your ability to build strong relationships.
