At a Glance
- Tasks: Assist customers with queries and ensure their satisfaction through effective communication.
- Company: Ayvens is a leader in sustainable mobility, managing over 3.4 million vehicles globally.
- Benefits: Enjoy flexible working hours, generous holidays, and perks like free breakfast and travel insurance.
- Other info: Part-time roles available to fit around your studies or other commitments.
- Why this job: Join a diverse team committed to innovation and sustainability while developing your customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential; previous customer service experience is a plus.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor (Driver Care) page is loaded## Customer Service Advisor (Driver Care)locations: Bristol CECtime type: Full timeposted on: Posted Todayjob requisition id: JR\_10039495**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.We are looking for Customer Service Advisors to join our Driver Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role.The key responsibilities of the role are as follows:* Develop and maintain a comprehensive understanding of our multiple business channels and business processes.* Develop and maintain a detailed knowledge of each department’s key responsibilities and function and develop effective working relationships that ensure positive outcomes for the customer.* Provision of first line response across multiple mediums to all incoming customer queries and or requests, providing where possible an immediate resolution and ensuring the Customer’s expectations are managed in adherence with agreed Service levels.* Effectively ‘triage’ all queries and or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels* Use workflow processes to record queries and allocate tasks as appropriate allowing completion by others where appropriate* Pro-actively follow up and manage to conclusion any issues arising from our customer feedback mechanisms.* Make proactive calls to customers as part of our Customer Excellence strategy.* Proactively look for opportunities to improve service delivery and customer satisfaction then make suggestions as appropriate.* Undertake training to pass legislative requirementsSkills and experience required* Proven experience in managing customer expectations and service delivery* Excellent communication skills: written, verbal.* Understand the need to work within legislative guidelines and look for solutions within the framework* Problem solving and ability to look for process improvements,* Ability to influence others, manage difficult situations* Commercial awareness and understanding of business processesThis is a telephone based role so important you're happy on the phones and keen to help, with a can do attitude.What we offer***Rewards & Financial Benefits***Salary £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme***Health & Wellbeing***Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.***Time Off & Work–Life Balance***25 days’ annual leave + an additional Celebration Day, *37.5 hour week, Monday to Friday, no weekends,* Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).***Workplace & On‐Site Facilities***Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social eventsWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Bristol CECtime type: Full timeposted on: Posted 25 Days Ago #J-18808-Ljbffr
Customer Service Advisor (Driver Care) in Bristol employer: Ayvens Group
At Ayvens, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. Our Head Office in Lyde Green, Bristol, provides a vibrant environment where part-time Customer Service Advisors can thrive while balancing other commitments, all while enjoying generous benefits such as a contributory pension scheme, enhanced parental leave, and opportunities for volunteering. Join us to be part of a team dedicated to sustainable mobility and customer satisfaction, where your contributions truly matter.
Contact Details:
Ayvens Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Driver Care) in Bristol
✨Tip Number 1
Familiarise yourself with Ayvens' mission and values, especially their commitment to sustainable mobility. This will help you align your responses during the interview with their core principles, showcasing that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you managed customer expectations or resolved complaints effectively, as this role heavily relies on those skills.
✨Tip Number 3
Since this is a telephone-based role, practice your phone communication skills. You might want to simulate calls with friends or family to ensure you can handle various customer scenarios confidently and professionally.
✨Tip Number 4
Be ready to discuss your availability clearly. Since they are looking for part-time workers, outline your ideal working hours upfront, whether it's school hours or afternoons, to show that you understand their needs and can fit into their schedule.
We think you need these skills to ace Customer Service Advisor (Driver Care) in Bristol
Customer Service Skills
Excellent Communication Skills
Problem-Solving Skills
Ability to Manage Customer Expectations
Attention to Detail
Commercial Awareness
Ability to Influence Others
Conflict Resolution Skills
Understanding of Business Processes
Adaptability
Proactive Approach
Experience with Customer Feedback Mechanisms
Ability to Work within Legislative Guidelines
Time Management Skills
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly any roles where you've managed customer expectations or resolved complaints. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your interest in part-time work and specify the hours you are looking for. Relate your skills to the key responsibilities outlined in the job description.
Showcase Communication Skills:Since this is a telephone-based role, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with customers in previous positions, both verbally and in writing.
Demonstrate Problem-Solving Abilities:Highlight instances where you've successfully resolved customer issues or improved service delivery. This will show that you can handle difficult situations and are proactive in seeking solutions.
How to prepare for a job interview at Ayvens Group
✨Understand the Role
Make sure you have a solid grasp of what a Customer Service Advisor in Driver Care does. Familiarise yourself with the key responsibilities and think about how your experience aligns with them.
✨Showcase Your Communication Skills
Since this is a telephone-based role, practice clear and confident communication. Be prepared to demonstrate your verbal skills during the interview, as well as your ability to manage customer expectations effectively.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Be ready to discuss these scenarios and the thought process behind your solutions.
✨Express Flexibility and Availability
As they are looking for part-time candidates, be upfront about your availability. Mention any specific hours you prefer, such as school hours or afternoons, to show that you can accommodate their needs.
