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- Tasks: Lead aftersales for Remarketing, manage complex complaints, and ensure customer satisfaction.
- Company: Join Ayvens, a leader in sustainable mobility with a focus on talent development.
- Benefits: Competitive salary, generous pension scheme, and 25 days holiday.
- Why this job: Make a real impact in a dynamic environment while shaping the future of mobility.
- Qualifications: Automotive technical experience and strong communication skills required.
- Other info: Opportunity for career growth and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
The Remarketing Technical Senior is responsible for leading aftersales for the Remarketing division, managing technical and complex complaints and liaising between divisional departments and key suppliers to ensure customer satisfaction. As the successful applicant, you will work with internal divisions throughout the organisation, key suppliers and external partners. This position is permanent within the Remarketing team and is based at the Bristol Office.
Key Responsibilities- Complaint Management & Oversight
- Lead and manage the day-to-day performance of remarketing B2C and B2B aftersales.
- Oversee the investigation and resolution of technical, complex, or escalated complaints, ensuring decisions are evidence-based, well-documented, and fair.
- Coaching and Development
- Provide day-to-day support and coaching to the teams to ensure all technical complaints are handled effectively.
- Support the development of technical knowledge across the team on complex and/or common topics.
- Role-model the firm’s values, Consumer Duty behaviours, customer-first and continuous improvement mindset.
- Quality Assurance & Continuous Improvement
- Support the Quality Assurance and Oversight teams by providing feedback and implementing corrective actions.
- Analyse complaint trends to identify root causes and drive continuous improvement initiatives.
- Deliver or coordinate training and refresher sessions based on identified themes or recurring issues.
- Promote consistency in complaint outcomes through calibration, peer review, and knowledge sharing.
- Reporting & MI
- Provide commentary and insight via regular reporting and dashboards.
- Manage budgets.
- Stakeholder & Supplier Management
- Liaise with internal departments (Operations, Supplier Management, Legal, Compliance) to ensure timely responses and complete investigations.
- Support supplier and broker complaint escalations, ensuring expectations around root cause and customer fairness are met.
- Collaborate with second-line Compliance and internal Audit teams during reviews and oversight activity.
- Provide insights into third-party complaint trends to support supplier monitoring and performance reviews.
- Automotive technical experience from a Dealership or OEM.
- Experience of using case management and operational systems.
- Experience of speaking to customers and leading conversations.
- Excellent spoken and written English to enable telephone and email/letter communication with customers and suppliers.
- A dealer/technical background would be advantageous.
- Analytical mindset with ability to identify trends and root causes.
- Confident decision-maker, capable of balancing commercial awareness with fair customer outcomes.
- Skilled at stakeholder management and cross-functional collaboration.
- Organised, proactive, and comfortable in a fast-paced regulatory environment.
- Works effectively with internal teams and external partners.
- Competitive remuneration package including generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays.
Remarketing Technical Senior in Bristol employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remarketing Technical Senior in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Remarketing Technical Senior in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Remarketing Technical Senior role. Highlight your automotive technical experience and any relevant complaint management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable mobility and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent spoken and written English. Whether it's in your CV or cover letter, clear communication is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Make sure you brush up on your automotive technical knowledge, especially if you've got experience from a dealership or OEM. Be ready to discuss specific examples of how you've handled complex complaints in the past, as this will show your expertise and confidence.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare for questions that assess your ability to communicate effectively with both customers and suppliers. Think about how you can demonstrate your excellent spoken and written English skills during the interview.
✨Be Data-Driven
Familiarise yourself with how to analyse complaint trends and root causes. Be prepared to discuss any relevant experiences where you've used data to drive continuous improvement initiatives. This will highlight your analytical mindset and your ability to make evidence-based decisions.
✨Emphasise Teamwork and Leadership
As a Remarketing Technical Senior, you'll need to coach and support your team. Think of examples where you've led a team or collaborated across departments. Show how you embody the firm's values and promote a customer-first mindset, as this will resonate well with the interviewers.
