Remarketing Operations Team Leader in Bristol

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous permanent opportunity for an experienced Team Leader to lead our established Remarketing Operation. This is a hybrid role with a requirement to be in the Bristol office a minimum of 3 days per week.

Key Purpose

• Lead and support the Damage Assessment team to achieve all individual, team, and business KPIs.
• Provide all team members with feedback and coaching to ensure individual competence and to improve staff and team performance.
• Support the end-of-contract process from collection through to the disposal of the vehicle.
• Ensure a consistent high level of quality service standards are provided to internal and external customers.
• Promote a culture of efficiency within the team by being able to challenge current ways of working, propose and manage the implementation of tangible business improvements.
• Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and improve customer satisfaction.
• Minimise business and regulatory risks through rigorous control checks.
• Effective management, clear communication, and professional liaison with all third-party relationships.
• Support strategic change initiatives through to completion within your business area.

Summary of Responsibilities

• Ensure that all HR policies and procedures are consistently adhered to by completing appropriate supporting documentation and utilising formal processes as and when required.
• Ensure robust training and succession plans are in place to develop, engage, and retain competent team members.
• Ensure that all processes and procedures are documented, reviewed regularly, and consistently adhered to.
• Provide operational and subject-matter guidance for all team processes.
• Ensure the department achieves all relevant compliance and regulatory activities and meets TCF (Treating Customers Fairly) obligations.
• Provide daily, weekly, and monthly reporting for all required team metrics.
• Timely escalation of any issues on policy, procedures, or decision-making processes to an operations manager.
• Actively develop, coach and mentor direct reports to ensure they meet their full potential in line with agreed business strategy.

Skills, Experience & Background

• A flexible approach and the ability to think on their feet and problem solve independently.
• Proven experience in a previous leadership position.
• Experience of managing performance, formally or informally, with a focus on both results and behaviours.
• Excellent communication skills written, verbal, report writing and presentations.
• Proven people management experience including feedback, coaching and performance.
• Excellent time management, planning, organisational and delegation skills.
• High levels of professionalism and stakeholder management.
• Broad knowledge of UK regulated and finance industry and commercial awareness.
• Good standard in IT literacy in particular Microsoft Office applications.
• Proven experience in managing customer expectations and service delivery.
• Ability to influence others and manage difficult situations.

What we can offer …

• Generous contributory pension scheme.
• 25 days holiday, in addition to bank holidays.
• Volunteering days to assist in charity work.
• Sustainability Initiatives.
• Holiday buy / sell (subject to conditions).
• Travel Insurance (cost associated).
• Dental Insurance (cost associated).
• Flexible working options available.
• Enhanced parental leave.
• Referral bonus for referring an Employee.
• Cycle2work Scheme.
• Free breakfast / fruit.
• EV charging points, bike storage, shower & changing facilities and car parking.
• Progressive / collaborative culture.

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.