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- Tasks: Monitor customer levels and optimise journeys with real-time staffing analysis.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, generous holiday, pension scheme, and volunteering days.
- Why this job: Make a real impact on customer experiences while shaping the future of mobility.
- Qualifications: Strong attention to detail and experience in resource planning or contact centres.
- Other info: Dynamic team culture focused on sustainability and innovation.
The predicted salary is between 28800 - 43200 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Real Time Analyst who can join us in monitoring customer levels and optimising the customer journey with accurate resource planning, and intra-day management. This role is an office-based position located in Lyde Green, Bristol, so ability to commute to the office is essential.
The Real Time Analyst role is to analyse, monitor and react to real-time staffing levels and customer contacts, to optimise customer journey in line with operational plans. To support and optimise the customer journey through accurate resource planning methodology & forecasts. Maintaining and developing resource models and tracking adherence to plans to ensure accurate planning metrics are met.
- Support the delivery of a balanced operational performance, including managing offline activity across a customer service environment
- Optimising performance through shrinkage management and agent skill alignment to ensure operational goals are met
- Lead operational decision making with performance insight, including impact to customer journey and supporting recommendations
- Manage schedules and daily results to deliver agreed targets
- Ensure all resourcing updates are included in the daily planning and schedule management
- Identify risks of delivering the operational plan and escalate to appropriate stakeholders, with solutions to mitigate impact to customer journey
- Produce short, medium and long term plans for Operations focusing on both supply and demand drivers
- Own intra-day scheduling and shrinkage management process through WFM and other available tools to deliver a completed schedule
- Supporting operational teams in the process and optimisation of scheduling resource to best match customer demand
Skills & Experience
- Strong attention to detail
- Service and target driven
- Confident with their own decision making
- Excellent interpersonal relationships with the ability to communicate effectively with a variety of stakeholders across different management levels
- Problem solving capabilities
- Proficient in the use of Microsoft Excel
- Strong organization and resource planning skills
- Confident in the presentation of both written and verbal explanations
- Ability to work across multiple tasks at once
- Experience in a contact centre or resource planning environment
What We Can Offer
- Competitive starting salary
- Generous contributory pension scheme
- 25 days holiday, in addition to bank holidays
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Generous Employee Referral Scheme (£1000)
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Real Time Coordinator in Bristol employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Ayvens on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Real Time Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your Excel skills and understanding resource planning methodologies. Be ready to discuss how you would optimise customer journeys and manage staffing levels in real-time. Show us you know your stuff!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to make quick decisions under pressure. We want to see how you handle challenges, especially in a contact centre environment. Bring those examples to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Ayvens and being part of our journey towards sustainable mobility.
We think you need these skills to ace Real Time Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Real Time Analyst role. Highlight your experience in resource planning and customer service environments, as well as your proficiency in Microsoft Excel. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable mobility and how you can contribute to optimising the customer journey. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value problem-solving capabilities, so share those stories that demonstrate your ability to make confident decisions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Ayvens!
How to prepare for a job interview at Ayvens Group
✨Know Your Numbers
As a Real Time Analyst, you'll be dealing with data and metrics all day long. Brush up on your Excel skills and be ready to discuss how you've used data to make decisions in the past. Bring examples of how you’ve optimised resource planning or improved customer journeys through data analysis.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenges in a contact centre or resource planning environment. Think about times when you identified risks and proposed solutions that positively impacted operations. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts or present your ideas, so consider rehearsing with a friend or in front of a mirror to boost your confidence.
✨Understand the Company’s Vision
Familiarise yourself with Ayvens' commitment to sustainable mobility and customer satisfaction. Be prepared to discuss how your values align with theirs and how you can contribute to their mission. Showing that you’re not just looking for a job, but are genuinely interested in their goals, can set you apart from other candidates.
