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- Tasks: Provide first line IT support and solve hardware/software issues for customers.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Competitive salary, flexible working, 25 days holiday, and volunteering days.
- Why this job: Be part of a team driving innovation in technology and customer satisfaction.
- Qualifications: Strong communication skills and ability to learn new tech quickly.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB) as part of the Technology & Change Management division.
Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm.
Overall Purpose of the role
- Providing first line helpdesk support to our customers, assisting them with hardware and software problems via phone, email or Service Desk.
- Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude.
- To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems.
- To support the ethos of professionalism, team spirit and innovation.
Key Responsibilities
- To provide technical support on ALD information systems, answering support queries either onsite or via phone or email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- To maintain all assets are correctly recorded and up to date in the asset database.
- Ensure all internal IT and Security policies are adhered to.
- Support users in the use of computer equipment by providing necessary training and advice.
- Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department.
- To arrange for external technical support where problems cannot be resolved in house.
- Document systems, process and procedures for reference purposes.
- Ensure that all data is kept and handled securely throughout its life cycle.
- To complete all regular maintenance tasks are completed and recorded.
- Ensure that all software, anti-virus and patches are deployed in accordance with the policy.
Required Skills and Experience
- Incident and service request management.
- Highly competent in end point management.
- Develops others by sharing own experience and expertise.
- Ability to learn new technologies and skills.
- Excellent communication skills, written, verbal, report writing and presenting.
- Excellent time management, planning, organisational and delegation skills.
- Self-motivated.
- Able to lead by example and act with integrity.
- Ability to see the big picture and evaluate the wider implications of solutions or processes.
- Ability to work as part of a team as well as individually.
What we can offer
- Annual salary between £25,000 - £30,000 depending on experience.
- Pension scheme.
- 25 days holiday, in addition to Bank Holidays.
- Volunteering days to assist in charity work / CSR Initiatives.
- Flexible working options available.
- Study leave where applicable.
- Enhanced parental leave.
- Introduction Bonuses for referring an employee.
- EV charging points, bike storage, shower & changing facilities and car parking.
If you’re excited about the prospect of working with us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need!
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
IT Service Desk Technician in Bristol employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Bristol
✨Tip Number 1
Get to know the company! Research Ayvens and understand their mission in sustainable mobility. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Service Desk Technician, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining complex concepts in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Desk Technician in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Technician role. Highlight relevant experience and skills that match the job description, like your technical support expertise and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit for our team at Ayvens. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can take ownership of problems and come up with proactive solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ayvens Group
✨Know Your Tech Inside Out
As an IT Service Desk Technician, you'll need to demonstrate your technical knowledge. Brush up on common hardware and software issues, and be ready to discuss how you've resolved similar problems in the past. Familiarise yourself with the tools and systems mentioned in the job description.
✨Show Off Your Customer Service Skills
This role is all about providing excellent support. Prepare examples of how you've delivered high levels of customer service in previous roles. Think about times when you went above and beyond to help a user or team member.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations where you need to troubleshoot an issue or manage a difficult customer interaction. This will show your ability to think on your feet.
✨Demonstrate Team Spirit and Proactivity
The company values professionalism and teamwork. Be prepared to discuss how you've collaborated with others in the past and how you take ownership of your work. Highlight any instances where you've proactively improved processes or helped colleagues.
