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- Tasks: Deliver top-notch customer support and administrative tasks to enhance customer experience.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Why this job: Be part of a team driving innovation in sustainable mobility while making a real impact.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
The predicted salary is between 20500 - 24500 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Customer Support Advisor to join our Corporate Customer Service team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role providing high quality administrative and process support.
The key responsibilities of the role are as follows:
- Delivering key administrative or process tasks accurately and to a high-quality standard to support the delivery of Market Leading Customer Experience.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
- Work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
- Take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
- Be proactive in communicating and collaborating with colleagues across Ayvens to ensure administrative and process tasks are completed accurately and to agreed SLAs.
- Be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.
- Ensure that all actions undertaken deliver to good customer outcomes and where issues arise that these are flagged to the Leadership team.
- Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
Skills and experience required:
- Previous experience within a Customer Service administration environment.
- Excellent communication skills both verbal and written.
- Strong numeracy skills and attention to detail.
- Highly organised with the ability to problem solve and look for process improvements.
- Strong understanding of Microsoft Office Excel including Word & Excel.
What we offer:
- Salary £24,555 per annum.
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme.
- 25 days holiday, in addition to bank holidays.
- Volunteering days to assist in charity work.
- Sustainability Initiatives.
- Holiday buy/sell (subject to conditions).
- Travel Insurance (cost associated).
- Dental Insurance (cost associated).
- Flexible working options available.
- Eligibility for Annual Bonus Scheme.
- Study support (where applicable).
- Enhanced parental leave.
- Generous Employee Referral Scheme (£1000).
- Cycle2work Scheme.
- Free breakfast/fruit in the Bristol office.
- EV charging points, bike storage, shower & changing facilities, car parking.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Support Advisor in Bristol employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Bristol
✨Tip Number 1
Get to know Ayvens inside out! Familiarise yourself with their products and services, as well as their commitment to sustainable mobility. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a top-notch customer experience, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled customer issues effectively. Be ready to discuss how you can bring that proactive approach to Ayvens.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Ayvens and contributing to their mission.
We think you need these skills to ace Customer Support Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for at Ayvens.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your verbal and written skills – they’re super important to us!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value strong numeracy skills and attention to detail. A polished application shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive – just like we like our team members to be!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Before the interview, make sure you brush up on Ayvens' products and services. Understanding their commitment to sustainable mobility will show that you're genuinely interested in the company and its mission.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues quickly or improved processes, as this aligns perfectly with what they’re looking for.
✨Be a Team Player
Since the role involves collaboration with various teams, be ready to discuss how you've worked effectively with others in the past. Share specific instances where teamwork led to successful outcomes for customers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how Ayvens measures success in customer support. This shows your enthusiasm and helps you gauge if it’s the right fit for you.