At a Glance
- Tasks: Provide top-notch customer service to drivers and fleet customers via calls and emails.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave.
- Other info: Dynamic workplace with opportunities for personal development and a focus on diversity.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27030 - 27030 € per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We’re looking for a Customer Service Executive to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. In this role, you’ll provide a professional, responsive front‐line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you’ll handle calls and emails, resolving queries efficiently and effectively. You’ll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.
The key responsibilities of the role are as follows:
- Handle incoming calls and emails from drivers, fleet contacts and partners
- Resolve customer queries quickly and accurately, taking full ownership of outcomes
- Work with internal teams to ensure more complex issues are followed through to resolution
- Provide clear and timely updates to customers to minimise repeat contact
- Deliver tasks and processes in line with agreed service levels (SLAs)
- Use internal systems effectively to manage queries and track activity
- Build strong relationships and trust with customers through professional, friendly service
Skills & Experience:
- Strong communication skills, both written and verbal
- Excellent customer service and the ability to build rapport quickly
- Calm and professional approach when handling customer queries
- Strong organisational skills and attention to detail
- Able to manage workload and prioritise effectively
- Comfortable using systems and learning new tools
- Problem solving and ability to look for process improvements
- Ability to influence others, manage difficult situations
What we offer:
Rewards & Financial Benefits:- Salary £27,030 per annum
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
- Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
- Free parking
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Service Executive in Bristol employer: Ayvens Group
At Ayvens, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the heart of Bristol, our Customer Service Executive role provides a supportive environment with competitive benefits, including generous annual leave, health and wellness programmes, and opportunities for personal development. Join us to be part of a diverse team committed to shaping the future of sustainable mobility while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Bristol
✨Tip Number 1
Get to know the company! Research Ayvens and understand their mission in sustainable mobility. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle queries effectively. Role-play with friends or family to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Ayvens team. Don’t hesitate, get your application in today!
We think you need these skills to ace Customer Service Executive in Bristol
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, especially your communication and problem-solving abilities.
Show Your Passion:Express your enthusiasm for customer service and sustainable mobility in your application. We love candidates who are excited about what we do and can convey that passion in their writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ayvens Group
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens and its commitment to sustainable mobility. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or built rapport quickly. This will demonstrate your ability to handle calls and emails professionally.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled difficult situations or improved processes. Be ready to discuss how you took ownership of a problem and what steps you took to resolve it. This will highlight your proactive approach and ability to manage complex issues.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Ayvens is the right fit for you.
