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- Tasks: Manage customer queries and complaints, ensuring fair treatment and timely responses.
- Company: Join Ayvens, a leader in sustainable mobility solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction while learning in a dynamic environment.
- Qualifications: Experience in customer service or finance, with strong communication skills.
- Other info: Collaborative culture focused on innovation and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Twelve month secondment opportunity to support the Customer Remediation Project. Great opportunity to broaden your knowledge or stretch/utilise existing experience within a high profile setting.
Key PurposeThe Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met, from customer communication through to the payment and finance allocations.
As a successful applicant you’ll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct. You will also manage the customer complaints process, from logging the complaint to responding within the agreed SLA’s.
Primary Responsibilities- Manage the daily activities for customer remediation within the business KPIs and SLAs.
- Ensure all customer queries are logged and responded to in a timely and accurately ensuring good customer outcomes.
- Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines.
- Produce communication letters to customer ensuring accuracy and sensitivity of customer data.
- Process payments to customer via our Finance tools.
- Desired previous experience in any of the following areas; customer service, compliance, finance or operational risk management.
- You will be able to illustrate excellent communication skills: verbal, written.
- Strong organizational and planning skills with an ability to work to deadlines.
- Analytical mindset with attention to detail and problem-solving capabilities.
- Ability to manage difficult customer queries and situations constructively.
- Customer-focused with a drive for fairness and doing the right thing.
- Collaborative working style across the team and wider business.
- Be open minded to support continuous improvement and efficiency.
- Commitment to regulatory compliance and risk management.
- Desired experience managing customer expectations and service delivery in a regulated environment.
- Proficient in Microsoft Office applications (Excel, Word).
- Knowledge of UK financial services regulation and compliance requirements.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Customer Remediation Executive in Bristol employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Remediation Executive in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ayvens on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and compliance. We all know that being able to articulate your experience is key, so get those examples ready!
✨Tip Number 3
Show off your analytical skills during the interview. Be ready to discuss how you've tackled difficult customer queries in the past. This will demonstrate your problem-solving capabilities and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Ayvens.
We think you need these skills to ace Customer Remediation Executive in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Remediation Executive role. Highlight your relevant experience in customer service, compliance, or finance, and show us how your skills align with our values at Ayvens.
Show Off Your Communication Skills: Since this role involves managing customer queries and complaints, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. This not only shows your diligence but also mirrors the meticulous nature we expect in handling customer data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Ayvens Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Remediation Executive. Familiarise yourself with customer service principles, compliance regulations, and the FCA Code of Conduct. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves managing customer queries and complaints, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples from your past experiences where you successfully resolved customer issues or communicated sensitive information effectively.
✨Be Organised and Detail-Oriented
Highlight your strong organisational skills during the interview. You might be asked how you manage multiple tasks or deadlines, so come prepared with examples that showcase your ability to stay on top of things while paying attention to detail. This is crucial for ensuring good customer outcomes.
✨Emphasise Your Customer Focus
The role is all about treating customers fairly and ensuring their satisfaction. Be ready to discuss your approach to customer service and how you handle difficult situations. Share stories that illustrate your commitment to fairness and doing the right thing, as this aligns with the company's values.
