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- Tasks: Provide first-line technical support and manage hardware/software issues for customers.
- Company: Leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and study leave.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Excellent communication and incident management skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
A leading mobility solutions provider is seeking an IT Service Desk Technician in Bristol. This role involves providing first line technical support to customers, managing hardware and software issues, and ensuring adherence to service management principles.
Candidates should possess excellent communication and incident management skills.
The position offers a competitive annual salary between £25,000 - £30,000, alongside benefits including flexible working options and study leave.
Bristol IT Service Desk Technician — First-Line Support employer: Ayvens Group
Contact Detail:
Ayvens Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bristol IT Service Desk Technician — First-Line Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are, the better you'll shine when it’s time to impress the hiring team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the first-line support role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bristol IT Service Desk Technician — First-Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing first-line support and managing technical issues. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and incident management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Technician role. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've successfully resolved hardware or software issues. We love candidates who can think on their feet and provide excellent customer service, so make sure to include relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ayvens Group
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that customers might face. Familiarise yourself with the tools and systems used in first-line support, as this will show your potential employer that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Understand Service Management Principles
Get a good grasp of service management principles before the interview. Knowing how to manage incidents effectively will demonstrate your commitment to providing top-notch support and your understanding of the role's responsibilities.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your interest in the company and the role. You could ask about their approach to customer service or how they handle challenging technical issues, which can also give you a better idea of what to expect.
