At a Glance
- Tasks: Help customers manage overdue payments and resolve queries to ensure smooth transactions.
- Company: Join Ayvens, a leader in sustainable mobility solutions with a diverse and inclusive culture.
- Benefits: Competitive salary, pension scheme, annual leave, and wellness perks like gym memberships.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Make a real difference by supporting customers in financial difficulty while developing your skills.
- Qualifications: Experience in credit control or customer management, with strong communication and organisational skills.
The predicted salary is between 27030 - 29000 £ per year.
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons Green.
Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.
Summary of Key Purpose- Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date.
- Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact.
- Ensure prompt query resolution to facilitate payment.
- Demonstrate regulatory compliance to deliver good customer outcomes.
- Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email.
- Dealing with/solving queries on invoices with both internal departments and external customers.
- Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options.
- Deliver a high level of customer service.
- Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit.
- Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders.
- Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required).
- Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.
- Previous experience managing customers in financial difficulty/ collections and or credit Control.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time management, planning and organisational skills.
- Self-motivated.
- Proven experience of working under pressure within a process driven role focused on daily KPI’s.
- Evidence of sharing own experience and expertise.
- Sound judgement and commercial awareness.
- Strong background of delivering excellent customer service.
- Competent user of Microsoft Office suite of applications e.g. Excel, Word.
- Salary range between £27,030 - £29,000 dependant on experience.
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
- Life Assurance.
- Health assessment options.
- Travel insurance.
- Critical illness cover.
- Personal accident insurance.
- 25 days’ annual leave + an additional Celebration Day.
- 37.5 hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days.
- Time allocated for personal development.
- Study support (where applicable).
- Free parking.
- EV charging points.
- Bike storage & shower facilities.
- Complimentary breakfast.
- Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!
Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.
Credit Controller in Bristol employer: Ayvens-1
At Ayvens, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. Our Bristol-based Head Office provides a vibrant environment with excellent benefits, including competitive salaries, generous leave policies, and opportunities for personal growth, all while contributing to the future of sustainable mobility. Join us to be part of a team that values innovation, collaboration, and diversity, ensuring that every employee can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Ayvens and understand their mission in sustainable mobility. Tailor your answers to show how your experience aligns with their goals, especially in managing customer relationships and resolving queries.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to credit control and customer service. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Credit Controller in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous experience in credit control and customer service, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about the Credit Controller position at Ayvens. Share specific examples of how you've helped customers in financial difficulty or resolved queries effectively.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our team at Ayvens!
How to prepare for a job interview at Ayvens-1
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial figures daily. Brush up on your knowledge of credit control metrics and KPIs. Be ready to discuss how you've managed overdue payments in the past and what strategies you used to improve collection rates.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively resolved customer queries or built relationships with clients. Practice articulating your thoughts clearly, as you'll need to demonstrate your ability to influence stakeholders and support vulnerable customers.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled financial difficulties for customers. Highlight your approach to identifying accounts at risk and the actions you took to minimise losses. This will show your proactive mindset and sound judgement.
✨Familiarise Yourself with Compliance
Understanding regulatory compliance is crucial for this position. Research relevant policies and procedures that impact credit control. During the interview, express your commitment to maintaining compliance and delivering good customer outcomes, which aligns with Ayvens' values.
