At a Glance
- Tasks: Engage with customers, launch surveys, and provide technical support on our innovative platform.
- Company: Join a fast-growing tech company recognised as one of the best places to work.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and opportunities for professional growth.
- Other info: Be part of a creative team that values empathy, curiosity, and organic growth.
- Why this job: Make a real impact by helping clients optimise their research and insights.
- Qualifications: 2-3 years in customer service or project management; experience with online survey tools is a plus.
The predicted salary is between 35000 - 45000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the UK (UK time) and will be responsible for partnering with customers to deliver their projects, while enabling them to become increasingly self-sufficient. The Senior Customer Engagement Specialist will align with multiple teams in fulfilling day to day customer expectations. They will provide administrative and executional support to complete tasks with speed and accuracy in an agile and customer-focused environment. They will lead customer conversations, support them in launching surveys, and deliver education and training on the aytm platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the clients of today, while evolving a platform that supports those curious about tomorrow. By advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimise your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier clients, and a creative and energetic team.
Responsibilities:
- Work asynchronously across time zones using Slack as the primary communication channel.
- Communicate with clarity, context, and professionalism in written async formats to keep global teams aligned without requiring real-time availability.
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turn environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with stakeholders.
- Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimisation.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organise materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a scaling high growth company.
Required Qualifications:
- 2-3 years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills.
- Must be able to collaborate internally as a part of a team and externally with clients.
- Ability to work in a fast-paced, deadline driven environment.
- Strong organization/prioritization abilities.
- Strong structured thinker with the ability to tackle ambiguous problems using logic and resourcefulness.
- Ability to manage priorities and execute tasks with minimal supervision.
- Proactive and committed to continuous professional development.
- Proficient in using Google Workspace and Microsoft Office.
- Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing team and remote company culture.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in York employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises empathy, creativity, and personal growth. As a fully remote company, we offer unparalleled flexibility, allowing you to work from anywhere in the UK or EU while being part of a dynamic team dedicated to delivering exceptional customer engagement. With recognition as one of the fastest-growing private companies and a top place to work, we provide our employees with the opportunity to thrive in a supportive environment that encourages innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in York
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at aytm or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to talk about yourself. Prepare a quick summary of your experience and how it aligns with the role of Senior Customer Engagement Specialist. Keep it engaging and concise!
✨Tip Number 3
Show off your skills during interviews! Be ready to discuss specific examples of how you've tackled customer issues or improved processes in previous roles. This is your chance to shine and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at aytm.
We think you need these skills to ace Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in York
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Customer Engagement team and helping clients succeed.
Tailor Your Experience:Make sure to highlight your relevant experience in project management or customer service. We love seeing how your background aligns with what we do at aytm, so don’t hold back on those specific examples!
Be Clear and Concise:In a remote role like this, clear communication is key. Keep your application straightforward and to the point, showcasing your skills without unnecessary fluff. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at AYTM
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with aytm’s platform and its features. Dive into their website, explore any available resources, and even try out a demo if possible. This will not only show your enthusiasm but also help you answer questions about how you can assist customers effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of asynchronous communication, practice articulating your thoughts clearly in writing. Prepare examples of how you've successfully communicated with clients or team members in previous roles. Highlight your ability to convey complex information simply and professionally.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations or technical issues. Think of past experiences where you resolved problems or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Emphasise Your Team Collaboration Experience
This position requires working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you’ve worked with cross-functional teams to achieve goals, and highlight your adaptability in fast-paced settings.
