At a Glance
- Tasks: Engage with clients, resolve issues, and guide them on our innovative platform.
- Company: Join a fast-growing tech company focused on insights automation and client success.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and opportunities for personal growth.
- Other info: Be part of a diverse, inclusive team recognised as one of the best places to work.
- Why this job: Make a real impact by helping clients navigate market research and enhance their projects.
- Qualifications: 2+ years in customer service or project management; experience with online survey tools is a plus.
The predicted salary is between 35000 - 45000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the United Kingdom (UK time zone) and will be responsible for partnering with clients in executing their projects as well as teaching and coaching clients to become increasingly able to work on their own.
The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day to day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will lead customer conversations and act as force multipliers for the team through their ability to assist clients in launching surveys while educating and training clients on aytm’s platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities:
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turnaround environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with Customer Success.
- Conduct pre launch checks of client programmed surveys and assist with technical survey edits/ optimization.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.
Required Qualifications:
- 2+ years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients.
- Evidence of being a structured thinker who can address problems logically and resourcefully.
- Self-motivated learner who sets and achieves personal goals.
- Fluent in using Google Workspace (formerly G Suite) and Microsoft Office.
- Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing agile team and lively company culture.
- Ability to work in a fast-paced, dynamic culture.
- Organization/prioritization abilities.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
Equal Opportunity Employer: aytm is committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises empathy, creativity, and personal growth. As a fully remote company, we offer unparalleled flexibility and the opportunity to work from anywhere in the UK or EU, while being part of a dynamic team recognised as one of the fastest-growing and best places to work. Join us to not only advance your career but also contribute to a platform that empowers clients with cutting-edge insights automation technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union
✨Tip Number 1
Get to know the company inside out! Research aytm’s platform and its features. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of a Senior Customer Engagement Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Engagement Specialist role. Highlight your relevant experience in project management and customer service, and show how you can bring value to our team at aytm.
Showcase Your Skills:Don’t forget to mention your technical skills, especially if you’ve worked with online survey platforms like Qualtrics or SurveyMonkey. We love seeing candidates who can demonstrate their familiarity with tools that will help them excel in this role.
Be Yourself:Let your personality shine through in your application! We’re looking for someone who fits into our vibrant culture, so don’t hesitate to share what makes you unique and how you can contribute to our fun and energetic team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at AYTM
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with aytm’s platform and its features. Understand how it works, especially the survey programming and reporting functionalities. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you successfully engaged with clients or resolved issues. Highlight your ability to communicate effectively and provide technical guidance, as these are key aspects of the Senior Customer Engagement Specialist role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving in a fast-paced environment. Think of specific instances where you identified and resolved issues quickly, as this will resonate well with the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team culture, ongoing projects, or future developments at aytm. This shows that you’re not just interested in the position, but also in contributing to the company’s growth.
