At a Glance
- Tasks: Engage with customers, launch surveys, and provide technical support on our innovative platform.
- Company: Join a fast-growing tech company recognised as one of the best places to work.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and opportunities for professional growth.
- Other info: Be part of a dynamic, empathetic team dedicated to creativity and curiosity.
- Why this job: Make a real impact by helping clients optimise their market research and insights.
- Qualifications: 2-3 years in customer service or project management; experience with online survey tools is a plus.
The predicted salary is between 30000 - 40000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the UK (UK time) and will be responsible for partnering with customers to deliver their projects, while enabling them to become increasingly self-sufficient. The Senior Customer Engagement Specialist will align with multiple teams in fulfilling day to day customer expectations. They will provide administrative and executional support to complete tasks with speed and accuracy in an agile and customer-focused environment. They will lead customer conversations, support them in launching surveys, and deliver education and training on the aytm platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the clients of today, while evolving a platform that supports those curious about tomorrow. By advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimise your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier clients, and a creative and energetic team.
Responsibilities:
- Work asynchronously across time zones using Slack as the primary communication channel.
- Communicate with clarity, context, and professionalism in written async formats to keep global teams aligned without requiring real-time availability.
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turn environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with stakeholders.
- Conduct pre launch checks of client programmed surveys and assist with technical survey edits/optimisation.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organise materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a scaling high growth company.
Required Qualifications:
- 2-3 years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills.
- Must be able to collaborate internally as a part of a team and externally with clients.
- Ability to work in a fast-paced, deadline driven environment.
- Strong organization/prioritization abilities.
- Strong structured thinker with the ability to tackle ambiguous problems using logic and resourcefulness.
- Ability to manage priorities and execute tasks with minimal supervision.
- Proactive and committed to continuous professional development.
- Proficient in using Google Workspace and Microsoft Office.
- Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing team and remote company culture.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in Edinburgh employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises empathy, creativity, and personal growth. As a fully remote company, we offer unparalleled flexibility and the opportunity to work from anywhere in the UK or EU, while being part of a dynamic team recognised as one of the fastest-growing and best places to work. Join us to not only advance your career but also contribute to a platform that empowers clients with cutting-edge insights automation technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in Edinburgh
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at aytm or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills align with the role of a Senior Customer Engagement Specialist. Think about specific examples from your past experiences that showcase your problem-solving and customer service skills.
✨Tip Number 3
Don’t forget to prepare for the interview! Research aytm’s platform and think about how you can contribute to their mission. Being knowledgeable about their services will show your genuine interest and help you connect with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team at aytm!
We think you need these skills to ace Remote Sr Customer Engagement Specialist REMOTE from Anywhere in the United Kingdom or European Union in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Engagement Specialist role. Highlight your relevant experience in project management and customer service, and show us how you can bring value to our team.
Showcase Your Communication Skills:Since this role involves a lot of written communication, demonstrate your clarity and professionalism in your application. Use concise language and structure your thoughts well to reflect how you'd communicate with our customers.
Highlight Technical Proficiency:Mention any experience you have with online survey platforms or tools. If you've worked with platforms like Qualtrics or SurveyMonkey, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our vibrant team!
How to prepare for a job interview at AYTM
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with aytm’s platform and its features. Understand how it works, especially the survey programming and reporting functionalities. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of asynchronous communication, practice articulating your thoughts clearly in writing. Prepare examples of how you've effectively communicated with clients or team members in previous roles, especially in a remote setting.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you identified and resolved issues for customers. Highlight your structured thinking and resourcefulness in tackling ambiguous problems, as these are key traits for success in this role.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Share experiences that showcase your ability to collaborate effectively, even in a remote environment. Mention any tools you’ve used for team communication and project management, like Slack or Google Workspace.
