At a Glance
- Tasks: Engage with clients, resolve issues, and guide them on our innovative platform.
- Company: Join a fast-growing tech company focused on insights automation and client success.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and opportunities for personal growth.
- Other info: Be part of a diverse, inclusive team recognised as one of the best places to work.
- Why this job: Make a real impact by helping clients navigate our cutting-edge survey platform.
- Qualifications: 2+ years in customer service or project management; experience with online survey tools is a plus.
The predicted salary is between 35000 - 45000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the United Kingdom (UK time zone) and will be responsible for partnering with clients in executing their projects as well as teaching and coaching clients to become increasingly able to work on their own.
The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day to day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will lead customer conversations and act as force multipliers for the team through their ability to assist clients in launching surveys while educating and training clients on aytm’s platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities:
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turnaround environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with Customer Success.
- Conduct pre launch checks of client programmed surveys and assist with technical survey edits/ optimization.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.
Required Qualifications:
- 2+ years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients.
- Evidence of being a structured thinker who can address problems logically and resourcefully.
- Self-motivated learner who sets and achieves personal goals.
- Fluent in using Google Workspace (formerly G Suite) and Microsoft Office.
- Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing agile team and lively company culture.
- Ability to work in a fast-paced, dynamic culture.
- Organization/prioritization abilities.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Derby employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises empathy, creativity, and personal growth. As a fully remote company, we offer unparalleled flexibility and the opportunity to work from anywhere in the UK or EU, while being part of a dynamic team recognised as one of the fastest-growing and best places to work. Join us to not only advance your career but also contribute to a platform that empowers clients with cutting-edge insights automation technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Derby
✨Tip Number 1
Get to know the company inside out! Research aytm’s platform and its features so you can speak confidently about how you can help clients. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Senior Customer Engagement Specialist, you'll be leading conversations with clients. Role-play with a friend or use online resources to sharpen your ability to explain complex ideas simply.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team at aytm.
We think you need these skills to ace Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Engagement Specialist role. Highlight your relevant experience in project management and customer service, and show us how you can bring value to our team.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! If you've worked with online survey platforms or have a knack for troubleshooting, let us know. We love seeing candidates who are self-motivated learners and can think logically.
Be Personable:Remember, we’re looking for someone with strong interpersonal skills. Use your application to demonstrate your ability to collaborate and communicate effectively, both with clients and within a team. A friendly tone goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our vibrant team!
How to prepare for a job interview at AYTM
✨Know the Platform Inside Out
Familiarise yourself with aytm’s platform before the interview. Understand its features and functionalities, especially those related to survey programming and data analysis. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with clients. Highlight how you resolved issues, provided guidance, or trained clients on using platforms. This will demonstrate your ability to partner effectively with clients, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your structured thinking and resourcefulness, key traits for a Senior Customer Engagement Specialist.
✨Emphasise Your Team Collaboration Experience
Since this role involves working closely with multiple teams, share instances where you've collaborated successfully in a team setting. Discuss how you contributed to team goals and supported your colleagues, highlighting your interpersonal skills and ability to thrive in a remote environment.
