At a Glance
- Tasks: Engage with clients, resolve issues, and guide them on our innovative platform.
- Company: Join a fast-growing tech company focused on insights automation and client success.
- Benefits: Enjoy remote work flexibility, a vibrant team culture, and opportunities for personal growth.
- Other info: Be part of a diverse, inclusive team recognised as one of the best places to work.
- Why this job: Make a real impact by helping clients navigate our cutting-edge survey platform.
- Qualifications: 2+ years in customer service or project management; experience with online survey tools is a plus.
The predicted salary is between 35000 - 45000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist, to join our growing Customer Engagement team. This position is based in the United Kingdom (UK time zone) and will be responsible for partnering with clients in executing their projects as well as teaching and coaching clients to become increasingly able to work on their own.
The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day to day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will lead customer conversations and act as force multipliers for the team through their ability to assist clients in launching surveys while educating and training clients on aytm’s platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities:
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turnaround environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with Customer Success.
- Conduct pre launch checks of client programmed surveys and assist with technical survey edits/ optimization.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.
Required Qualifications:
- 2+ years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients.
- Evidence of being a structured thinker who can address problems logically and resourcefully.
- Self-motivated learner who sets and achieves personal goals.
- Fluent in using Google Workspace (formerly G Suite) and Microsoft Office.
- Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing agile team and lively company culture.
- Ability to work in a fast-paced, dynamic culture.
- Organization/prioritization abilities.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtually, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Cardiff employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises empathy, creativity, and personal growth. As a fully remote company, we offer unparalleled flexibility and the opportunity to work from anywhere in the UK or EU, while being part of a dynamic team recognised as one of the fastest-growing and best places to work. Join us to not only advance your career but also contribute to a platform that empowers clients with cutting-edge insights automation technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a role like the Senior Customer Engagement Specialist. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research aytm and understand their platform inside out. Be ready to discuss how your experience aligns with their needs, especially in customer engagement and project management. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your skills and experiences that relate to the role. Think about specific examples where you've excelled in customer service or project management. Confidence is key, so rehearse until it feels natural!
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Engagement Specialist role. Highlight your relevant experience in project management and customer service, and show us how you can bring value to our team.
Showcase Your Skills:We want to see your technical skills shine! If you've worked with online survey platforms or have a background in market research, make sure to mention it. This is your chance to demonstrate how you can help our clients succeed.
Be Personable:Since this role involves a lot of client interaction, let your personality come through in your application. We’re looking for someone with strong interpersonal skills, so don’t be afraid to show us your friendly side!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process as quickly as possible!
How to prepare for a job interview at AYTM
✨Know the Platform Inside Out
Familiarise yourself with aytm’s platform before the interview. Understand its features and functionalities, especially those related to survey programming and data analysis. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with clients. Highlight how you resolved issues, provided guidance, or trained clients on using platforms. This will demonstrate your ability to partner effectively with clients, which is crucial for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your structured thinking and resourcefulness, key traits for a Senior Customer Engagement Specialist.
✨Emphasise Your Team Collaboration Experience
Since this role involves working closely with multiple teams, share instances where you collaborated effectively in a team setting. Discuss how you contributed to team goals and supported your colleagues, highlighting your interpersonal skills and ability to thrive in a remote environment.
