At a Glance
- Tasks: Engage with clients, resolve issues, and guide them on our innovative platform.
- Company: Join a fast-growing tech company focused on insights automation and client success.
- Benefits: Enjoy remote work flexibility, a vibrant culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values creativity, curiosity, and collaboration.
- Why this job: Make a real impact by helping clients navigate market research with cutting-edge tools.
- Qualifications: 2+ years in customer service or project management; experience with online survey platforms is a plus.
The predicted salary is between 35000 - 45000 £ per year.
aytm “ask your target market” is looking to hire a Senior Customer Engagement Specialist to join our growing Customer Engagement team. This position is based in the United Kingdom (UK time zone) and will be responsible for partnering with clients in executing their projects as well as teaching and coaching clients to become increasingly able to work on their own.
The Senior Customer Engagement Specialist will partner with multiple teams in fulfilling day-to-day client expectations, providing administrative and executional support to complete tasks with speed and accuracy in an agile and client-focused set-up. They will lead customer conversations and act as force multipliers for the team through their ability to assist clients in launching surveys while educating and training clients on aytm’s platform.
About Us: aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.
Responsibilities:
- Deliver issue resolution for customers via email, chat and phone, in a dynamic fast-turnaround environment.
- Identify, trouble-shoot and escalate any tool/platform-related technical issues to internal stakeholders.
- Provide customers with technical guidance on aytm’s platform in partnership with Customer Success.
- Conduct pre-launch checks of client programmed surveys and assist with technical survey edits/optimization.
- Review and set-up basic survey logic for customers and train on advanced logic and techniques.
- Launch and execute fieldwork in partnership with the panel operations team.
- Assist clients with post-field services, including data cuts and filters within the platform’s reporting functionality.
- Perform platform related administrative tasks, organize materials, and navigate customer-related filing systems.
- Perform independently and collaborate as a part of a team in a remote, virtual, and entrepreneurial setting.
Required Qualifications:
- 2+ years of experience in Project Management, Customer Service or other technical roles.
- Demonstrated experience with online platforms and tools.
- Direct experience using one or more online survey platforms oriented toward DIY use (Qualtrics, Decipher, Survey Monkey, SurveyGizmo / Alchemer, or QuestionPro) is a plus.
- Market research and/or consumer insights background and familiarity with all parts of the online market research life cycle (questionnaire design, survey programming, fielding, data analysis, and reporting) is a plus.
- Strong interpersonal skills- must be able to collaborate internally as a part of a team and externally with clients.
- Evidence of being a structured thinker who can address problems logically and resourcefully.
- Self-motivated learner who sets and achieves personal goals.
- Fluent in using Google Workspace (formerly G Suite) and Microsoft Office. Advanced Excel knowledge is a plus.
- Ability to be a constructive contributor to a rapidly growing agile team and lively company culture.
- Ability to work in a fast-paced, dynamic culture.
- Organization/prioritization abilities.
What we offer:
A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We’re also fully virtual, which means you’ll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required.
aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Blackpool employer: AYTM
At aytm, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity, curiosity, and personal growth. As a fully remote company, we offer unparalleled flexibility and the opportunity to work from anywhere in the UK or EU, while being part of a dynamic team recognised as one of the fastest-growing and best places to work. Our commitment to employee development and a supportive environment ensures that you can thrive both personally and professionally, making aytm an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Blackpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AYTM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AYTM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Sr Customer Engagement Specialist Anywhere in the United Kingdom or European Union in Blackpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AYTM:Your cover letter is your chance to shine! Tell us why you want to work at AYTM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AYTM!
How to prepare for a job interview at AYTM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
