Join to apply for the Vaccination Support Officer role at NHS Ayrshire & Arran.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who We Are
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
Position
An exciting opportunity has arisen for a Vaccination Support Officer to join a small enthusiastic team with responsibility for managing patient appointments, clinic lists, clinic builds, pharmacy orders, mailshots etc. to support the delivery of NHS Ayrshire & Arran’s Vaccination Programmes, and will be based at Ailsa Hospital.
What You Will Do
You will be responsible for dealing with escalated enquiries via the call handling team. Successful candidates will have strong administrator skills with the ability to work in a fast-paced and evolving environment. You will also form part of the team who answer inbound and outbound calls for the Local Vaccination Hub service. The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. Equally important is an ability to treat our citizens with dignity, empathy, and respect.
Knowledge, Training And/or Experience Required To Do The Job
You will be competent in the use of Microsoft packages including Word, Excel, Microsoft 365, MS Teams and be able to demonstrate:
- Previous experience of training staff;
- Excellent customer service skills;
- Experience of working as part of a team;
- Excellent telephone manner;
- Adeptness in using own initiative;
- Experience of working in a busy environment;
- The ability to multi-task and prioritise effectively and efficiently whilst having the ability to remain calm under pressure;
- A sound understanding of confidentiality within a healthcare setting;
- Flexible with excellent communication skills;
- Knowledge of NHS systems would be advantageous, but not essential as full training will be provided.
You should have the ability to multi-task as we work across different vaccination programmes and have a problem-solving and “can do” approach. You will be able to work in a fast-paced and changing environment and will be supported to achieve your full potential.
Hours
The post is 37 hours per week, Monday to Friday.
Driving Licence/Car Ownership
A car licence/car ownership is essential to this role.
Informal enquiries are welcomed by Jamie Watson, Vaccination Team Leader – Digital Services, Mass Vaccination on e-Mail: james.watson2@aapct.scot.nhs.uk.
Additional Information For Candidates
You should apply for this post by completing the application process on JobTrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date. Late applications will not be accepted.
- For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
- Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
- Please check your email regularly (including junk folders) and also your JobTrain account for updates.
- Please contact JobTrain Candidate Support Hub: https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.
- We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
- Once you have submitted your application form you will be unable to make any amendments.
- Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
- Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk.
We are unable to provide sponsorship for bank contracts.
Seniority level
- Entry level
Employment type
- Full-time
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- Other
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- Hospitals and Health Care
StudySmarter Expert Advice🤫
We think this is how you could land Vaccination Support Officer in Ayr
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ayrshire.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ayrshire.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ayrshire, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ayrshire.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ayrshire.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ayrshire. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ayrshire. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ayrshire
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ayrshire’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
