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- Tasks: Be the first point of contact for patients, managing enquiries and coordinating care with empathy.
- Company: Join NHS Ayrshire & Arran, a leading healthcare provider dedicated to patient-centred care.
- Benefits: Enjoy a supportive work environment, training opportunities, and the chance to make a real difference.
- Why this job: This role offers a unique opportunity to impact patient care while working in a collaborative team.
- Qualifications: No specific qualifications required; just bring your passion for helping others and strong communication skills.
- Other info: Flexible working across two sites, Alness and Invergordon, with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Care Navigator role at NHS Ayrshire & Arran
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The post is integral to the multi-disciplinary teams working at the practice. The individual(s) will be required to cover the practice at both sites (Alness and Invergordon). The care navigator is the first point of contact for patients, patient representatives, and internal and external colleagues. Duties include:
- Proactively manage enquiries from patients and their representatives, using triage and sign-posting skills to ensure patients are directed to the most appropriate professional in a timely manner.
- Coordinate patient-centred care with empathy, patience, and diplomacy.
- Apply skills and techniques to resolve conflict and reduce distress, anger, and frustration.
- Identify people at risk and potentially vulnerable, highlighting this in line with local protocols.
- Ensure clinician appointments are utilized efficiently and appropriately.
- Develop internal and external working relationships, liaising with a wide range of professionals to maximize patient care.
- Manage and prioritize queries from multiple sources.
- Manage paper and electronic mail and correspondence, prioritizing and coordinating where required.
- Maintain a full and contemporaneous record using the clinical system to inform patient care.
- Interpret actions from clinicians and communicate messages to patients, representatives, and colleagues via various methods (phone, face-to-face, IT), with an understanding of clinical terminology.
- Manage repeat prescription requests in accordance with Practice protocols.
- Summarize new patient records as per Practice protocols.
- Participate actively in practice multidisciplinary meetings, taking notes/minutes when requested.
- Accurate data entry to clinical databases.
- Maintain spreadsheets and other data collection tools for practice monitoring, planning, and development.
- Process and manage private work, including receipt of cash and generation of invoices, in line with local and NHS Highland policies.
- Maintain stock; identify and order practice supplies.
- Participate in training and identify development opportunities.
- Assist with training of colleagues as required.
- Support and assist other team members.
- Review, update, and develop office protocols.
- Provide general administrative support to the clinical team as needed.
- Ensure compliance with NHS Highland H&S policies and maintain safe working practices.
- Maintain confidentiality and security of information in line with NHS policy and GDPR.
- Be sensitive to equality, diversity, and inclusion, working in accordance with NHS policy.
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Care Navigator employer: Ayrshire
Contact Detail:
Ayrshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Familiarise yourself with the NHS Ayrshire & Arran's values and mission. Understanding their approach to patient care will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. As a Care Navigator, you'll need to manage enquiries and resolve conflicts, so being able to articulate your thoughts clearly and empathetically is crucial.
✨Tip Number 3
Network with current or former employees of NHS Ayrshire & Arran. They can provide valuable insights into the role and the work environment, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to manage multiple tasks and prioritise effectively. This will be key in demonstrating your capability to handle the diverse responsibilities of a Care Navigator.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Care Navigator. Familiarise yourself with the key duties mentioned in the job description, such as managing patient enquiries and coordinating care.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role's requirements. Emphasise skills like triage, conflict resolution, and communication, as these are crucial for a Care Navigator.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to work within a multi-disciplinary team. Use specific examples from your past experiences to demonstrate how you meet the job criteria.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Ayrshire
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Care Navigator. Familiarise yourself with the key duties such as triaging patient enquiries and coordinating care. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Care Navigator, effective communication is crucial. Prepare examples of how you've successfully communicated with patients or colleagues in the past, especially in challenging situations. Highlight your ability to convey clinical terminology clearly.
✨Demonstrate Empathy and Patience
The role requires a high level of empathy and patience. Be ready to discuss scenarios where you've had to manage distressed individuals or resolve conflicts. Show that you can handle sensitive situations with care and professionalism.
✨Familiarise Yourself with NHS Policies
Understanding NHS policies, especially regarding confidentiality and data protection, is essential. Brush up on GDPR and NHS Highland's protocols to show that you're committed to maintaining compliance and patient safety.