Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line technical support and assist students with IT services.
- Company: Join Ayrshire College, a supportive and innovative educational institution.
- Benefits: Enjoy professional development opportunities and a friendly work environment.
- Why this job: Be part of a diverse team enhancing student experiences through technology.
- Qualifications: Ideally NC level in a relevant subject; IT knowledge and customer service skills are key.
- Other info: Fixed term role until July 2026, with potential for campus flexibility.
The predicted salary is between 23500 - 32000 £ per year.
ICT Service Desk Technician
35 Hours per week
Fixed Term until July 2026
Ayr Campus (The job holder may be requested to work at our other campuses when required)
£28,564 per annum
Reference: REQ00992
The Ayrshire College digital services team deliver a high-quality IT service, to support the student journey and the delivery of innovative, high quality, learning and teaching experiences across Ayrshire. We are looking for a Service Desk Technician to join our expanding team on a permanent basis. If you have experience of providing first line technical support and a flair for customer service, then this role could provide you with an exciting opportunity.
Ideally, you will be educated to NC level in a relevant subject, but more important is your knowledge of IT services and an ability to work successfully with a wide range of people.
In return, we will offer you the chance to work in a diverse, friendly, and supportive organisation, with regular opportunities for professional development.
Please refer to the person specification for further details on essential and desirable requirements.
Informal enquiries to Brad Johnstone, Director of Digital Infrastructure on email brad.johnstone@ayrshire.ac.uk
The closing date for applications to this vacancy is 11:59pm on 27 July 2025.
Application Procedure
To apply for the post, please visit https://careers.ayrshire.ac.uk/ . If you require any assistance, please contact the HR team on ayrshirecollegecareers@ayrshire.ac.uk .
Thank you for your interest in pursuing a career with Ayrshire College.
#J-18808-Ljbffr
ICT Service Desk Technician (1 FTE, Fixed Term) - 432173 employer: Ayrshire College
Contact Detail:
Ayrshire College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician (1 FTE, Fixed Term) - 432173
✨Tip Number 1
Familiarise yourself with the specific IT services and tools used at Ayrshire College. Research their digital services team and understand the technologies they support, as this will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided excellent support, as this role heavily emphasises the importance of customer interaction.
✨Tip Number 3
Network with current or former employees of Ayrshire College if possible. Engaging with them can provide insights into the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to work across different campuses. Highlight any previous experiences where you had to adjust to new environments or teams, as flexibility is key in this role.
We think you need these skills to ace ICT Service Desk Technician (1 FTE, Fixed Term) - 432173
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the ICT Service Desk Technician position. Highlight your relevant experience in providing first line technical support and customer service.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your knowledge of IT services and any relevant qualifications, such as NC level education in a related subject.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention specific examples of how your experience makes you a great fit for the team and how you can contribute to enhancing the student journey.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Ayrshire College
✨Showcase Your Technical Skills
Make sure to highlight your experience in providing first line technical support. Be prepared to discuss specific examples of issues you've resolved and the tools you used, as this will demonstrate your capability for the role.
✨Emphasise Customer Service
Since this role requires a flair for customer service, think of instances where you've gone above and beyond to assist users. Share stories that illustrate your ability to communicate effectively and handle challenging situations with patience.
✨Research Ayrshire College
Familiarise yourself with Ayrshire College's digital services and their mission. Understanding their goals and how your role fits into the bigger picture will show your genuine interest in the position and the organisation.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, professional development opportunities, or specific challenges the service desk is currently facing. It shows your enthusiasm and engagement.