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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Generous leave, staff discounts, and mental health support.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Receptionist experience required; veterinary knowledge is a bonus.
- Other info: Opportunities for career growth with structured training pathways.
The predicted salary is between 20000 - 24000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Ayres Veterinary Centre & Hospital.
Location: To be based across our hospital and our other 3 branches
Contract: Permanent
Hours: 25 hours per week
Shift Pattern: Monday – Friday, with shifts between 07:30 – 21:00, and including a 1:5 share in the Weekend rota
About Ayres Veterinary Centre & Hospital
Take a look at our branches: Ayres Veterinary Hospital – North Shields | The Vet Collection Ayres Veterinary Centre – Cleadon | The Vet Collection Ayres Veterinary Centre – Cramlington | The Vet Collection Ayres Veterinary Centre – Whitley Bay | The Vet Collection
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas: our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus
- As you will be covering our 4 sites, a driving licence is essential for this position
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by considering CVS offerings.
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Important: We are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting Home Office criteria.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the Apply Now button below.
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Veterinary Receptionist employer: Ayres (North Shields)
Contact Detail:
Ayres (North Shields) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS and their values. Show them you’re not just passionate about animals but also about being part of their mission. It’ll help you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Veterinary Receptionist role.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for pets shine through. Share personal stories that highlight your empathy and customer service skills. They want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and the team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your commitment to making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any relevant skills that match what we're looking for. A little effort goes a long way in showing us you're the right fit!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our amazing team!
How to prepare for a job interview at Ayres (North Shields)
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client, as this role is all about making clients feel welcome and supported.
✨Practice Your Communication
Since you'll be the first point of contact, practice clear and friendly communication. Role-play with a friend or family member to get comfortable answering phone calls and responding to queries, ensuring you convey warmth and empathy.
✨Be Ready for Emotional Situations
Understand that working in a veterinary environment can sometimes be tough. Prepare yourself mentally for questions about how you'd handle distressing situations, showing that you can remain calm and supportive when clients need it most.