At a Glance
- Tasks: Lead compliance and customer experience initiatives, ensuring policyholder feedback is valued and addressed.
- Company: Join a reputable mutual insurer with over 130 years of community commitment.
- Benefits: Enjoy competitive salary, employer-paid healthcare, pension plan, and hybrid work options.
- Other info: Supportive work environment that values growth, wellness, and teamwork.
- Why this job: Make a real difference in your community while building a sustainable career.
- Qualifications: Post-secondary education or equivalent experience; strong communication and compliance skills required.
Ayr Farmers Mutual Insurance Company is seeking a Manager of Compliance & Customer Experience
About The Position
Manager of Compliance & Customer Experience
The Manager of Compliance & Customer Experience plays an important part in protecting what matters most to our Policyholders and the trust they place in us. You will lead our compliance program, regulatory affairs, and customer experience, and take on an independent feedback and resolution process as our Company Ombudsman, making sure every concern is heard, addressed, and used to make us better. With regular visibility to our Leadership Team and Board of Directors, you will partner closely with every department across the Company to bring our policies, regulations, and quality standards to life, fairly and consistently.
As the successful candidate, you bring strong judgment and clear thinking to complex, evolving requirements, and you take genuine pride in being the person others turn to when something needs to be looked at fairly and independently. You are detail-oriented, adaptable, and driven by doing right by our Policyholders and the communities we serve.
Positions available: 1
Hiring annual salary range: $80,000-$95,000
Why Choose Ayr Farmers Mutual?
- Together, we care for and support our members and communities to thrive.
- The opportunity to work with a reputable company that cares about our People, our Policyholders and the Communities we serve.
- We offer a supportive learning environment.
- We invest in your growth and celebrate your achievements.
- You'll be part of a company with 130+ years of stability and local roots.
- Make a real difference in your community while building a sustainable career.
- Competitive employer-matching Pension Plan.
- Employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account.
- We offer a hybrid working environment.
- Dress for your workday flexibility.
Responsibilities
Learn More About Our Company
- Lead an independent feedback and resolution process as our Company Ombudsman, making sure Policyholder feedback is heard, addressed fairly, and used to strengthen our service.
- Interpret regulatory and legal requirements and lead the design, oversight, and facilitation of AFM's compliance program to ensure ongoing adherence.
- Shape and maintain compliance-related policies that keep our company aligned with evolving regulatory requirements.
- Coordinate required regulatory reporting and build strong relationships with regulators and industry partners.
- Lead compliance projects and bring practical guidance to teams navigating compliance considerations across the organization.
- Own the Internal Quality Review Program, including audits, spot checks, and calibrations, and follow through to make sure findings turn into action.
- Support the Company Privacy Officer function, including leading our Incident Response Team for privacy-related incidents, as experience and fit allow.
- Ensure Fair Treatment of Customers and oversee the collection, monitoring, and resolution of customer feedback and complaints.
Skills & Experience
- Post-secondary education, or equivalent experience; CIP, CRM, or similar designation is required.
- Broad knowledge of P&C insurance functions, regulations, and quality review processes.
- Experience leading or contributing to compliance, audit, or quality assurance programs, with a track record of managing multi-step projects independently.
- Experience interpreting and implementing legal and regulatory guidance.
- Experience with Ontario Mutuals or FSRA regulated organizations is an asset.
- Strong communication and interpersonal skills, with experience developing and articulating policy at a senior level.
- Ability to build strong, collaborative relationships across departments and with external partners, including regulators and industry bodies.
- High degree of discretion and sound ethical judgment when handling sensitive or confidential matters.
About Ayr Farmers Mutual
Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.
Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.
Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
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Job Posting: Manager of Compliance & Customer Experience in Ayr employer: Ayr Farmers Mutual Insurance Company
Ayr Farmers Mutual Insurance Company is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With over 130 years of stability, we offer a supportive learning environment, competitive benefits including employer-paid healthcare and a pension plan, and a culture that celebrates achievements while fostering personal and professional growth. Join us in making a meaningful impact as you work collaboratively across departments in a hybrid setting, all while enjoying the flexibility to dress for your workday.
Contact Details:
Ayr Farmers Mutual Insurance Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Job Posting: Manager of Compliance & Customer Experience in Ayr
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Ayr Farmers Mutual Insurance Company looking for candidates who are engaged and informed.
We think you need these skills to ace Job Posting: Manager of Compliance & Customer Experience in Ayr
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Ayr Farmers Mutual Insurance Company. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Ayr Farmers Mutual Insurance Company
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Ayr Farmers Mutual Insurance Company’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
