At a Glance
- Tasks: Own the post-approval pipeline and convert customers into signed clients.
- Company: Ayan, a bank built on Islamic principles, making finance accessible for everyone.
- Benefits: Competitive salary, real ownership from day one, and mentorship in fintech.
- Other info: Join a supportive team united by a shared purpose.
- Why this job: Make a meaningful impact in an underserved market with fast progression.
- Qualifications: Confident communicator, recent graduates welcome, and a passion for ethical finance.
The predicted salary is between 30000 - 40000 £ per year.
About Ayan
We're building a bank based on Islamic principles. Halal by design, built for everyone. Our mission is to make halal financial products just as accessible, competitive, and user-friendly as any conventional option, for customers the established players have overlooked for years. Our car finance product is live and scaling, with real customers and real momentum. We're a small team moving quickly, and you'll own real work from day one.
About the role
This is a Sales and Product role also open to recent graduates. You'll own the post-approval pipeline, taking approved customers across the line. That means getting on the phone, understanding what's stopping them, helping them find the right vehicle, and working with dealerships to make it happen. You'll also be the closest person in the business to where customers drop off - which makes you our sharpest source of product insight. We expect you to turn that into concrete improvements: changes to the journey, the comms, the tooling. The phones are the input; better product is the output. This is a role for someone who wants to own something, not just assist with it.
What you'll be doing
- Owning the post-approval pipeline and converting approved customers into signed clients.
- Running high-volume conversion calls and handling objections to move customers forward.
- Managing customer relationships from approval through to completion.
- Diagnosing where and why customers stall, and driving the product and process changes that fix it.
- Supporting onboarding and keeping the customer journey smooth end to end.
What we're looking for
- A confident communicator, especially on the phone.
- Academic achievement - Open to graduates!
- Excellent product taste - you know what "great" looks like and notice the moment something's off.
- Commercial instinct - you build trust and remove barriers, not just close deals.
- Real ownership mentality - you set your own targets, run your own pipeline, and never settle for "good enough."
- AI native - AI tools aren't an add-on, they're simply how you work.
- Bonus: experience in a customer-facing, sales, or operational role, an interest in ethical or Islamic finance and entrepreneurial experience.
Why join Ayan?
- Competitive salary.
- Real ownership and responsibility from day one.
- Mentorship from experienced people in fintech and Islamic finance.
- Fast progression based on impact, not tenure.
- Meaningful work in a genuinely underserved market.
- A team united by shared purpose that looks out for each other.
How to apply
We review applications on a rolling basis, so apply early via our LinkedIn posting.
Operations Associate in City of London employer: Ayan
Ayan is an exceptional employer that champions a culture of ownership and responsibility, allowing you to make a tangible impact from day one. With competitive salaries, mentorship from industry experts, and a commitment to meaningful work in the ethical finance sector, you'll find ample opportunities for personal and professional growth in a supportive team environment. Join us in transforming the financial landscape for underserved communities while enjoying a dynamic and fast-paced work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in City of London
✨Get Involved with Campus Finance Societies
Join your university's finance or investment society — they're a goldmine for networking, guest lectures, and career fairs. These societies often host employers looking for entry-level talent like you, so get involved and make yourself known!
✨Attend Industry Workshops and Webinars
Look for workshops and webinars focused on banking and financial services. These events not only boost your knowledge but also let you connect with industry professionals who could help you land that entry-level role at places like Ayan.
✨Leverage LinkedIn for Informational Interviews
Take advantage of LinkedIn to reach out to professionals working in banking, especially those who've started in entry-level positions. Politely ask for a quick chat about their experience and any advice they might have on breaking into the field.
✨Apply Directly through Company Websites
Don't just rely on job boards. Head directly to Ayan's careers page and look for their entry-level openings. They might have opportunities that aren’t advertised widely, so keep checking back for new listings!
We think you need these skills to ace Operations Associate in City of London
Some tips for your application 🫡
Splash Your Skills on Your CV:In the banking and financial services realm, it's all about numbers and analysis. Make sure to highlight any relevant coursework, internships, or projects where you've used skills like financial modelling, data analysis, or risk assessment. Show us you can crunch those numbers!
Educational Achievements Matter:For an entry-level role, your grades and academic accomplishments are key. If you have any certifications, like CFA Level 1 or something similar, don’t forget to include them. We love seeing ambition and commitment to the industry, so flaunt those achievements!
Craft a Personal Touch in Your Cover Letter:Your cover letter is your chance to show us your enthusiasm for banking and finance! Share why you're passionate about the industry and how your studies or previous experiences have prepared you for this role. We want to see that spark and motivation!
Use the Right Format and Language:In banking, clarity is king. Use a clean, professional format for your CV and cover letter. Make sure to avoid jargon, but don’t shy away from technical terms where appropriate – just keep it all clear and easy to read. Let’s see your professionalism shine through!
How to prepare for a job interview at Ayan
✨Brush Up on Your Financial Knowledge
Since you're diving into the banking and financial services industry, make sure you're up to speed with current market trends and financial concepts. Be prepared to discuss things like interest rates and investment strategies, as you might get some technical questions that gauge your understanding.
✨Show Off Your Analytical Skills
Analytical skills are key in banking, so be ready to showcase how you've used them in your studies or any relevant projects. Prepare to tackle case studies or hypothetical financial scenarios during the interview that require you to analyse data and make informed decisions.
✨Demonstrate Your Team Spirit
As this is an entry-level role, they’ll likely look for how well you can collaborate and fit into their team. Think of examples from group projects or internships where you successfully worked with others. It'll help show that you're keen to learn and grow in a team-oriented environment.
✨Prepare Thoughtful Questions
Approach your interview with curiosity! Prepare insightful questions that reflect your knowledge of the industry, such as asking about the latest technology being implemented in their services. It shows you're genuinely interested in the company's operations and future.
