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- Tasks: Lead a team to deliver exceptional customer service and drive performance improvements.
- Company: Dynamic tech company in Sheffield with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Make a real difference by mentoring a team and enhancing customer experiences.
- Qualifications: Strong leadership skills, experience in customer support, and a knack for data analysis.
- Other info: Join a collaborative environment that values continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A technology company in Sheffield is seeking a Customer Support Team Leader to manage a team focused on customer service excellence. You will handle daily operations, support team development, and ensure alignment with performance goals and KPIs.
The ideal candidate will excel in mentoring, stakeholder management, and statistical analysis, fostering a collaborative environment while driving continuous improvement. This full-time position requires dedication to customer service and team building.
Customer Support Team Lead - Data-Driven Coach & KPI Leader in Sheffield employer: Axway
Contact Detail:
Axway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead - Data-Driven Coach & KPI Leader in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service excellence and team leadership. We want to show off our mentoring skills and KPI knowledge!
✨Tip Number 3
Showcase your data-driven mindset! Bring examples of how you've used statistical analysis to improve team performance. This will really impress them and align with their focus on KPIs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Support Team Lead - Data-Driven Coach & KPI Leader in Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you truly care about delivering excellence.
Highlight Your Leadership Skills: As a Customer Support Team Lead, we want to know about your experience in mentoring and developing teams. Include details about how you've supported team members in achieving their goals and how you've fostered a collaborative environment.
Be Data-Driven: Since this role involves KPIs and statistical analysis, make sure to mention any relevant experience you have with data. Talk about how you've used metrics to drive improvements in customer support or team performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Axway
✨Know Your KPIs
Make sure you understand the key performance indicators relevant to the role. Be ready to discuss how you've used data to drive improvements in customer service and team performance in your previous roles.
✨Showcase Your Mentoring Skills
Prepare examples of how you've successfully mentored team members in the past. Highlight specific instances where your coaching led to improved performance or team cohesion, as this will resonate well with the interviewers.
✨Demonstrate Stakeholder Management
Think about times when you've had to manage relationships with different stakeholders. Be prepared to share how you navigated challenges and ensured alignment with business goals, as this is crucial for a leadership role.
✨Emphasise Continuous Improvement
Discuss your approach to fostering a culture of continuous improvement within a team. Share strategies you've implemented that have led to enhanced customer service and operational efficiency, showing your commitment to excellence.
