Delivery Specialist EMEA UKG PRO WFM The Specialist takes a lead role on projects and uses their Workforce Management (WFM) experience to lead clients and internal resources at every stage of the project. This is a remote position based in England. Axsium Employee Perks: Benefits packageFitness ReimbursementFirst time office set up creditTuition supportFlexible working arrangementsTeam support and mentorshipCasual but professional environment DUTIES AND RESPONSIBILITIES Project delivery Lead WFM and/or labor productivity projects for clients with the following project deliverables: Lead specific tasks within the project plan and provide domain expertise to assist other consultants with their respective tasksLead requirement gathering sessions, develop functional or technical design, configure complex requirements in WFM vendor product, implement complex integration components, lead testing effort, provide production supportProvide direction related to observation activities in a labor productivity engagementLead analysis and development of labor studiesSelect appropriate methodology tools for internal and/or external use on projectsCreate and deliver client facing presentations with assistance from others on complex topicsEnsure timely delivery of consultant’s assigned tasks and quality of their deliverables while working on Specialist's domain expertiseSupport Project Manager by highlighting potential project risks in a timely mannerDemonstrate good understanding of Axsium products (e.g., Opus, Change Management); and be able to identify associated client opportunities Client Interaction Represent Axsium to our clients in the following ways, leading the Axsium team as needed: Present and always conduct yourself in a professional manner, whether onsite with client or interacting remotely through phone, email, and other online platformsDemonstrate the ability to navigate difficult situations in a calm and structured way and seek help if requiredUnderstand, adapt, and act respectfully within the client’s organization and cultureActively guide clients to achieve desired outcomesDevelop and maintain positive relationships with clients on projects and beyondGain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with a clientProvide insight to client on WFM operations or labour productivity and best practicesAdministrationTimely and accurate submission of timecards and expense reportsProactively provide notification of availability and adhere to project assignment hoursComply with Axsium data security policies and HR (Human Resources) policiesCommunicate clearly, effectively, and in a timely manner with peers, leadership, and all others at AxsiumEffectively use bench time for Axsium’s improvement and for personal developmentCultureAct as an ambassador for Axsium culture in personal presentation, commitment, and integrityTake personal ownership and accountability for individual ability to positively impact Axsium’s company successObtain and measurably demonstrate increasing knowledge in WFM processes and systems and labor productivity best practices, through training and experienceCollaborate within Axsium with peers through ASK and other knowledge sharing forums REQUIREMENTSUniversity or college degree ideally in business, computer science, information systems, or industrial engineeringGood analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions Excellent communication skills with attention to detail, comfortable leading requirement gathering and design workshops, meetings to present findings and make recommendations to client’s project team, senior management and C-level executives through discussion and presentation 5+ years of workforce management consulting experience developing and executing workforce management, labor productivity implementations strategies5+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimisation, time keeping, budgeting and task management, vendor certifications or labour productivity tools and approach such as EAST, MOST, or Standard Pro is an assetDeadline driven, confident, open to taking initiative, ability to multi-task Excellent organisational and leadership skillsAbility to guide clients using best practicesDatabase experience; SQL, Access, statistical software, and strong Excel capabilitiesExperience working with remote teams Ability to travel internationally and domestically.
Delivery - Specialist
