Vice President, Human Resources - Europe in London

The Company

Want to work for a company named in The Sunday Times Best Places to Work 2024? AXS, part of AEG, is a leading global ticketing, data, and marketing solutions provider. AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to British Summer Time in Hyde Park. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment. We continue to lead the evolution of our industry today from our wonderful offices in London, throughout the US and Europe. At each location you’ll find a dedicated, diverse team who create ground-breaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks and comprehensive benefits. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

The Vice President of Human Resources (Europe) provides executive-level leadership and guidance to the organization’s HR operations across all European markets. This role is critical in shaping the company’s culture, talent management, HR policies, procedures, and best practices ensuring they align with the overall business strategy and goals.

Where

You’ll be based at our head office opposite London Bridge station. We offer flexible start and end times and also welcome flexible working conversations.

You will

• Partner with European leadership to define and execute the European people strategy that supports growth, innovation and operational excellence.
• Translate global HR priorities into actionable regional initiatives, ensuring cultural and legal alignment across European markets.
• Serve as the senior HR voice in Europe, representing regional needs and perspectives to the US executive team.
• Act as a trusted advisor to senior leaders on organizational culture, leadership and employee engagement.
• Lead HR operations across multiple European countries, including the UK, France, Germany and Sweden.
• Serve as a trusted advisor on all people-related matters across multiple European markets.
• Oversee HR operations, ensuring compliance with UK and EU employment laws, data protection (GDPR) and local regulations.
• Drive recruitment and talent acquisition strategies across Europe to attract, develop and retain top talent.
• Lead initiatives in performance management, learning and development and succession planning in line with global programs.
• Champion a unified and inclusive culture that reflects company values across all European offices.
• Establish key HR metrics and analytics to measure HR effectiveness.
• Implement programs to enhance employee engagement, wellbeing and diversity and inclusion.
• Build and mentor a high performing regional HR team that partners effectively with business leaders.

We are looking for people with

• Significant related work experience and previous management experience is required.
• Proven success leading people operations including TA across multiple European countries within a multinational or matrixed organization.
• Extensive experience in HR leadership roles, with a proven track record of strategic HR management.
• Demonstrated experience in designing and implementing HR initiatives that drive organizational success.
• Experience in the Technology, music and entertainment industry preferred.
• Deep understanding of UK labor laws, employment practices. Understanding of other European country labor laws preferred.
• Ability to multi-task and perform in a fast-paced work environment with constantly changing priorities.
• Demonstrated ability to forge strong, trusting relationships with management, direct reports, and field Human Resource teams.
• Strong organizational skills and detail oriented.
• Ability to think strategically and globally, and develop innovative and creative solutions to non-routine matters.
• Ability to provide oversight to numerous business units and projects simultaneously.
• Superior presentation and facilitation skills.
• Strong internal/external client service focus; comfortable working in an environment which demands strong deliverables along with the ability to identify issues, and develop appropriate solutions.
• Exceptional communication and collaboration skills, particularly in working with US-based executive teams.
• Proficiency with Microsoft Office Suite (Outlook; Word; Excel; PowerPoint); and ability to learn all required business systems.
• Ability to delegate tasks and responsibilities effectively.
• Ability to maintain data security and confidential information.
• Strong analytical and interpretive skills.
• Degree in Human Resources, Business or related filed, advanced qualifications or CIPD certification desirable.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.
• We’ll give you a thorough induction on how we work at AXS/AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
• AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
• We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Equal Employment Opportunity Statement

AEG believes in equal employment opportunities for all, regardless of race, color, religion, sex (including pregnancy, childbirth, or related medical condition), gender, national origin, age, sexual orientation, disability, veteran status, genetic information or any other legally-protected classification. It is the Company’s policy to hire and promote the most qualified applicants, make employment decisions based upon merit, and to comply with all federal, state, and local equal employment opportunity laws. AEG is also committed to maintaining a work environment free of all forms of unlawful employment discrimination and harassment. This policy governs employment and all the Company’s terms and conditions of employment, including, but not limited to, policies and practices affecting recruitment, recruitment advertising, hiring, promotion, demotion, termination, transfers, reclassification, and selection for training, compensation, benefits, Company-sponsored educational programs, and all other aspects of employment. Our policy against harassment and discrimination extends to every aspect of the work environment, including abuse of electronic mail and all other forms of communications.

ADA and Disability Accommodations

As part of its commitment to equal opportunity employment, and in compliance with the Americans with Disabilities Act and applicable state law, AEG does not discriminate in any way or action on the basis of disability or qualifying medical condition, nor do we condone such discrimination.