At a Glance
- Tasks: Help customers with enquiries and sell tickets for AXS and its clients.
- Company: Join AXS, a top-rated workplace in the Sunday Times Best Places to Work 2024.
- Benefits: Gain valuable experience in customer service while working in a fun environment.
- Other info: Work in Birmingham with flexible shifts, including weekends.
- Why this job: Be part of a dynamic team making ticketing fast, fun, and simple.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
Do you love working in customer service? Want to work at a company recently named in the Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors on a 6‑month fixed‑term contract for its Birmingham office.
Role Overview
You will resolve customer enquiries and sell tickets for AXS and its clients. Provide a highly professional customer experience via all channels including telephone, e‑mail, social media and live chat. You will be knowledgeable about all areas of the business, handle customer calls, queries and complaints, striving for first‑point resolution. You will bring enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide professional customer experience via telephone, e‑mail, social media, and live chat.
- Handle customer calls, queries, and complaints, aiming for first‑point resolution.
- Deliver a positive and enthusiastic brand experience.
Qualifications
- Relevant experience within a contact centre customer‑service function dealing with after‑sales service queries, requests, and correspondence by phone, e‑mail, post, and face‑to‑face.
- Strong customer‑service and decision‑making skills.
- Excellent telephone manner, courteous listening, and patience/empathy under pressure.
- Target‑driven, self‑motivated, and proactive.
- Ability to work under pressure in a fast‑paced environment.
Location and Schedule
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
UK Customer Advisor- 6 Month fixed term contract employer: AXS UK
AXS is an exceptional employer, recognised as one of the Sunday Times Best Places to Work 2024, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in Birmingham, our team enjoys a dynamic environment with opportunities for development while delivering outstanding customer service in the exciting world of ticketing. Join us to be part of a passionate team that values enthusiasm and positivity, making every customer interaction memorable.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Advisor- 6 Month fixed term contract
✨Tip Number 1
Get to know AXS and its values! Research the company culture and what makes it a great place to work. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Be ready to showcase your enthusiasm! AXS is looking for someone who can bring positivity to the role. Prepare examples of how you've gone above and beyond for customers in the past to demonstrate your passion for excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the AXS family. Don’t miss out on this opportunity!
We think you need these skills to ace UK Customer Advisor- 6 Month fixed term contract
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that enthusiasm and positivity that drives our brand forward.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight relevant experience from your previous jobs that aligns with the responsibilities listed in the job description. This shows us that you understand what we're looking for and that you're a great fit!
Be Professional Yet Approachable:While we want to see your personality, it's important to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your friendly side show. We’re all about making ticketing fast, fun, and simple!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about AXS and what we stand for!
How to prepare for a job interview at AXS UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with AXS and its services. Brush up on ticketing processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer queries or complaints. Highlight your ability to stay calm under pressure and how you’ve turned a negative experience into a positive one for the customer.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage in a two-way conversation, which is crucial for a customer advisor role.
✨Bring Enthusiasm
AXS is looking for someone who can bring positivity to the team. Make sure to convey your enthusiasm for the role and the company during the interview. A genuine smile and a positive attitude can go a long way in making a great impression!
