AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences for millions of fans worldwide. From sold‑out arena shows to once‑in‑a‑lifetime events, we’re at the heart of live entertainment.
Role
Ticketing Assistant, Venues – 6 month fixed‑term contract. Fast‑paced, highly administrative role that supports clients, builds and manages events in the AXS ticketing system, and ensures everything runs smoothly from sale to event day.
What You’ll Do
- Build, check and maintain events within the AXS ticketing system, ensuring they are accurate, on schedule and ready for sale.
- Manage events throughout their lifecycle, updating information and documenting changes as required.
- Act as a key point of contact for venue clients, providing timely and professional support via email and Freshdesk.
- Build positive working relationships and help clients navigate ticketing requirements to ensure successful event launches.
- Ensure all work is completed to the required audit, financial and operational standards.
- Maintain accurate documentation, records and communications, ensuring information is distributed correctly and deadlines are met.
- Investigate issues, identify root causes, recommend solutions and escalates where needed while keeping clients informed.
- Work closely with internal teams including Content, Fulfilment, Marketing and Customer Services to ensure a seamless customer experience.
Qualifications
- Experience working in a ticketing, events, entertainment, venue or customer‑focused administrative environment.
- Knowledge of ticket sales processes, ticketing platforms or related technology.
- Excellent administration skills with exceptional attention to detail.
- Strong written and verbal communication skills.
- Good Microsoft 365 skills, particularly Outlook and Excel.
- Ability to manage multiple priorities and work accurately under pressure.
- Strong organisational and time‑management skills.
- A methodical approach to following processes and maintaining accurate records.
- Confidence building positive working relationships with clients and colleagues at all levels.
- A proactive approach to problem solving and delivering great service.
Contract & Working Hours
6 month fixed‑term contract. Based in either London Head Office (near London Bridge station) or Birmingham office (near the NEC). 3 days in the office (Tuesday–Thursday) and 2 days from home (Monday and Friday). Flexible start and end times; flexible working discussions welcomed.
EEO Statement
We are committed to fostering a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Ticketing Administrator (6 months fixed term) employer: AXS UK
AXS UK is an excellent employer that values its employees by offering a dynamic work environment and a hybrid working model, allowing for a balanced work-life integration. With a strong focus on employee growth and development, team members are encouraged to enhance their skills in a supportive culture that prioritises collaboration and innovation. Working in either the vibrant London or Birmingham offices provides unique opportunities to engage with exciting events and a diverse clientele, making every day rewarding and meaningful.
