At a Glance
- Tasks: Resolve customer inquiries and sell tickets while ensuring top-notch service.
- Company: Join AXS UK, a leading ticketing company in Birmingham.
- Benefits: Flexible part-time hours with opportunities for growth and development.
- Other info: Work 5 days a week, including weekends, in a dynamic environment.
- Why this job: Be the face of customer service and make a difference in people's experiences.
- Qualifications: Experience in a contact centre and strong mentoring skills required.
The predicted salary is between 12 - 15 € per hour.
AXS UK is hiring for a part-time customer service role based in Birmingham. This position involves resolving customer inquiries and selling tickets, ensuring professionalism across various contact channels.
The ideal candidate will have proven experience in a contact centre, strong supervisory skills, and the ability to mentor other advisors. Those applying should be self-motivated and target-driven.
You will work 5 days out of 7, including weekends. The role plays a critical part in maintaining high customer interaction quality.
Senior Customer Advisor: Ticketing & Quality (PT) employer: AXS UK
AXS UK is an excellent employer that values its employees by fostering a supportive work culture in Birmingham, where teamwork and professional growth are at the forefront. With opportunities for mentorship and development, you will thrive in a dynamic environment that prioritises customer satisfaction and employee engagement. Enjoy the flexibility of part-time hours while being part of a dedicated team that makes a real impact in the ticketing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor: Ticketing & Quality (PT)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at AXS UK. A friendly chat can sometimes lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or mentor a fellow advisor. We want you to shine and show off those supervisory skills!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your self-motivation and target-driven attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Advisor: Ticketing & Quality (PT)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in a contact centre. We want to see how your skills match the role, so don’t be shy about showcasing your supervisory and mentoring abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Advisor role. Share specific examples of how you've resolved customer inquiries or led a team to success.
Show Off Your Professionalism:Since this role involves maintaining high customer interaction quality, make sure your application reflects your professionalism. Use clear language, check for typos, and keep it concise. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a contact centre environment. Be ready to discuss how you've handled difficult inquiries and maintained professionalism in past roles.
✨Showcase Your Supervisory Skills
Prepare examples of how you've mentored or supervised other advisors. Highlight specific situations where your leadership made a difference in team performance or customer satisfaction.
✨Demonstrate Your Self-Motivation
Think of instances where you took the initiative to improve processes or enhance customer experiences. This role requires a self-starter, so show them you're driven and proactive.
✨Be Ready for Weekend Work
Since the role involves working weekends, be prepared to discuss your availability and flexibility. Show enthusiasm for the part-time nature of the job and how it fits into your schedule.
