At a Glance
- Tasks: Help customers with enquiries and sell tickets through various channels.
- Company: Join AXS, a top-rated workplace in The Sunday Times Best Places to Work 2024.
- Benefits: Enjoy free shows, climb the O2, and receive ongoing rewards.
- Other info: Work in a vibrant Birmingham office with great career growth opportunities.
- Why this job: Be part of a fun team that makes ticketing easy and enjoyable.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Handle customer calls, queries and complaints, striving for first point resolution.
- Deliver an enthusiastic and positive customer experience that reflects our brand and makes ticketing fast, fun and simple.
Qualifications
- Relevant experience within a contact centre customer services function dealing with after‑sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Strong customer service skills and decision‑making abilities.
- Excellent telephone manner and ability to remain courteous, patient and empathetic under pressure.
- Target‑driven, self‑motivated and proactive.
- Ability to work under pressure in a fast‑paced environment.
Onboarding and Benefits
We provide a thorough induction on how we work at AXS and AEG, our parent company. Through this program you will learn about our culture, values and receive training in our systems, policies and procedures. Benefits include access to free shows and the opportunity to climb the O2, along with continuous engagement and rewards throughout your journey.
Location and Work Hours
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
EEO Statement
We are an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. Requirements for a diverse workforce: Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Customer Advisor UK employer: AXS UK
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee engagement and growth. With benefits like access to free shows and unique experiences such as climbing the O2, AXS fosters a supportive environment where customer service professionals can thrive and develop their skills while delivering outstanding service to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor UK
✨Tip Number 1
Get to know AXS and our values before the interview. We want to see that you’re genuinely interested in what we do, so do a bit of research on our company culture and recent achievements. This will help you stand out and show us you’re a great fit!
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, especially tricky customer queries. We love seeing candidates who can demonstrate empathy and problem-solving abilities, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a nice touch that we really appreciate!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making it easier for you to stay in the loop with what’s happening at AXS.
We think you need these skills to ace Customer Advisor UK
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your relevant experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Enthusiastic and Positive:Your application should reflect the enthusiastic and positive vibe we aim for at AXS. Use upbeat language and show us your passion for providing a fantastic customer experience – it really makes a difference!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences in handling enquiries and complaints, and be ready to share specific examples that highlight your ability to resolve issues effectively.
✨Show Enthusiasm for the Brand
AXS is all about making ticketing fast, fun, and simple. During the interview, express your passion for the brand and how you can contribute to creating a positive customer experience. A genuine enthusiasm can really set you apart!
✨Practice Your Communication Skills
Since you'll be dealing with customers via various channels, practice your telephone manner and written communication. Role-play common scenarios with a friend to ensure you come across as courteous, patient, and empathetic, even under pressure.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to work under pressure. Think of examples where you've thrived in a busy environment and be ready to discuss how you stay motivated and target-driven, especially when things get hectic.
