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- Tasks: Assist customers with inquiries and sell tickets across various channels.
- Company: AXS UK is a top global ticketing and marketing solutions provider, recently named one of the best places to work.
- Benefits: Enjoy perks like free shows, climbing The O2, and a supportive onboarding experience.
- Why this job: Join a vibrant team that values your input and fosters a fun, inclusive culture.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude are essential.
- Other info: This role is based in Birmingham, requiring weekend work, and offers a dynamic, fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Do you love working in customer service?
Want to work at a company recently named in The Sunday Times Best Places to Work 2024?
AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
You will
- resolve customer enquiries and sell tickets for AXS and its clients,
- provide a highly professional customer experience via all channels including telephone, email, social media and live chat
- be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- understand that the customer\’s experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
We\’re looking for people who
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We\’ll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you\’ll be set up for success. From the moment new employees join us, they\’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
You can find out more about life at AXS here : https : / / aegeurope.com / brands / axs /
Where
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend and bank holiday working.
Start Date : Monday 5th January 2026
Interview Process
Our Interview process will be a 10 minute prescreening call on Monday 15th December and if successful assessment centre interview on Thursday 18th December.
So why apply?
Find out why our employees love working here : https : / / aegeurope.com / life-at-aeg /
AEG is an inclusive organisation where we value everybody\’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware
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Customer Advisor employer: AXS UK
Contact Detail:
AXS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with AXS UK and their services. Understanding their ticketing solutions and customer service approach will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Think of examples where you've successfully resolved customer issues, as this will showcase your ability to handle similar situations at AXS.
✨Tip Number 3
Show enthusiasm for the entertainment industry. Being passionate about events and ticketing can set you apart from other candidates, so be ready to discuss your favourite concerts or shows.
✨Tip Number 4
Highlight your ability to work under pressure. AXS is looking for proactive individuals who thrive in fast-paced environments, so share experiences that demonstrate your resilience and adaptability.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in contact centres. Use specific examples that demonstrate your ability to handle customer queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong customer service skills and how you can contribute to AXS UK's mission of providing excellent customer experiences.
Showcase Relevant Skills: In your application, emphasise skills such as patience, empathy, and decision-making. Provide examples of how you've successfully managed customer interactions under pressure.
Research AXS UK: Familiarise yourself with AXS UK’s values and culture. Mention in your application why you want to work for them specifically, and how you align with their commitment to inclusion and customer satisfaction.
How to prepare for a job interview at AXS UK
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've resolved customer queries or complaints, as this will demonstrate your ability to handle similar situations at AXS UK.
✨Demonstrate Empathy and Patience
Since the role requires a courteous listener who maintains patience under pressure, be prepared to discuss scenarios where you had to show empathy towards customers. This will showcase your understanding of the importance of customer experience.
✨Be Knowledgeable About AXS UK
Research AXS UK and its services before the interview. Understanding their ticketing solutions and recent achievements will not only impress your interviewers but also help you answer questions more effectively.
✨Prepare for Fast-Paced Scenarios
Given that the role involves working in a fast-paced environment, think of examples from your past where you successfully managed multiple tasks or worked under tight deadlines. This will illustrate your ability to thrive in a dynamic setting.