At a Glance
- Tasks: Manage and deliver engaging customer content for events across AXS websites.
- Company: Join a dynamic team at a leading live events company in London.
- Benefits: Flexible working hours, hybrid model, and a supportive team environment.
- Other info: Diverse and inclusive workplace with great opportunities for growth.
- Why this job: Be part of exciting events and enhance your skills in a fast-paced industry.
- Qualifications: Experience in fast-paced environments and knowledge of web content management.
The predicted salary is between 30000 - 40000 € per year.
This role plays a key part in managing and delivering customer-facing content across AXS websites, ensuring event information is accurate, engaging and delivered on time. Working closely with the Marketing, Content and Client Services teams, you’ll help bring events to life online and support the smooth delivery of events from build through to on sale.
Responsibilities
- Managing website and event content: Build, update and maintain event listings, promotional pages, images and copy across AXS platforms. Ensure all content is accurate, consistent, on-brand and aligned with SEO best practice.
- Quality checks and content delivery: Carry out regular checks to ensure pages, links and content are working as expected. Ensure updates are completed correctly, documented clearly and shared with the right teams.
- Supporting events and on-sales: Support Client Services Managers with event builds, on sales and ongoing event management. Assist with preparing events for on sale, including checking timings, links and configurations.
- Cross-team collaboration and issue resolution: Work closely with Marketing, Content, Fulfilment and other teams to support a great customer experience. Help investigate issues, identify root causes, accelerate escalation and support timely resolution.
Qualifications
- Experience working in a fast-paced team environment.
- Knowledge of event ticket sales, ticketing technology or the live events industry.
- Experience using a web content management system.
- Strong administration skills with excellent attention to detail.
- Ability to build positive working relationships with stakeholders at all levels.
Location
This role is based in our London Head Office near London Bridge station. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). Flexible start and end times are available.
Inclusion & Diversity
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Client Services Assistant – CMS (Promoter) - 12 month fixed term contract employer: AXS UK
As a Client Services Assistant at our London Head Office, you will be part of a dynamic team that thrives on collaboration and creativity, ensuring that event content is engaging and accurate. We offer a flexible work environment with a blend of office and remote work, alongside opportunities for professional growth in the fast-paced live events industry. Our commitment to inclusion and diversity ensures that every employee feels valued and empowered to contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant – CMS (Promoter) - 12 month fixed term contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at AXS or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with web content management systems or event ticketing, make sure to highlight that in conversations. Share examples of how you've made content engaging and accurate.
✨Tip Number 3
Be proactive! If you see an event or content that could use a little TLC, don’t hesitate to suggest improvements when you get the chance. This shows initiative and your commitment to quality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the awesome work we do.
We think you need these skills to ace Client Services Assistant – CMS (Promoter) - 12 month fixed term contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Assistant role. Highlight your experience with web content management systems and any relevant event ticketing knowledge. We want to see how you can bring events to life online!
Show Off Your Attention to Detail:Since this role involves managing accurate and engaging content, it’s crucial to demonstrate your strong administration skills. Include examples of how you've ensured quality checks in previous roles. We love a candidate who pays attention to the little things!
Highlight Team Collaboration:This position requires working closely with various teams, so share experiences where you’ve successfully collaborated with others. Whether it’s marketing or client services, we want to know how you build positive relationships and resolve issues together.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AXS UK
✨Know Your Content Management Systems
Familiarise yourself with web content management systems, as this role heavily relies on them. Be ready to discuss your experience and any specific platforms you've used, highlighting how you ensured content accuracy and SEO best practices.
✨Showcase Your Attention to Detail
Prepare examples that demonstrate your strong administration skills and attention to detail. You might want to mention a time when you caught an error in event listings or improved the quality of content through thorough checks.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be prepared to talk about your experience in cross-team collaboration. Share specific instances where you resolved issues or supported colleagues to enhance the customer experience.
✨Understand the Live Events Industry
Brush up on your knowledge of the live events industry and ticket sales. Being able to discuss current trends or challenges in the sector will show your enthusiasm and understanding of the role's context.
