At a Glance
- Tasks: Help customers with enquiries and sell tickets through various channels.
- Company: Join AXS, a top-rated workplace in the Sunday Times Best Places to Work 2024.
- Benefits: Gain valuable experience in customer service with a supportive team.
- Other info: Flexible working hours with a thorough onboarding programme for your success.
- Why this job: Be part of a fun, fast-paced environment where you can make a difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Do you love working in customer service? Want to work at a company recently named in the Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors on a 6‑month fixed‑term contract for its Birmingham office.
Role Overview
You will resolve customer enquiries and sell tickets for AXS and its clients. Provide a highly professional customer experience via all channels including telephone, e‑mail, social media and live chat. You will be knowledgeable about all areas of the business, handle customer calls, queries and complaints, striving for first‑point resolution. You will bring enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide professional customer experience via telephone, e‑mail, social media, and live chat.
- Handle customer calls, queries, and complaints, aiming for first‑point resolution.
- Deliver a positive and enthusiastic brand experience.
Qualifications
- Relevant experience within a contact centre customer‑service function dealing with after‑sales service queries, requests, and correspondence by phone, e‑mail, post, and face‑to‑face.
- Strong customer‑service and decision‑making skills.
- Excellent telephone manner, courteous listening, and patience/empathy under pressure.
- Target‑driven, self‑motivated, and proactive.
- Ability to work under pressure in a fast‑paced environment.
Location and Schedule
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Induction & Onboarding
You will receive a thorough induction and onboarding programme covering systems, policies, and procedures to ensure your success.
Our commitment to inclusion
Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, or marriage and civil partnerships. We are committed to fostering a diverse and inclusive workforce. If you require reasonable adjustments in any recruitment process, please let us know.
UK Customer Advisor- 6 Month fixed term contract in Birmingham employer: AXS UK
AXS is an exceptional employer, recognised as one of the Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee well-being and professional growth. With a strong focus on customer service excellence, employees benefit from comprehensive training and support, fostering a collaborative environment where enthusiasm and positivity thrive. Join us to be part of a dynamic team that values diversity and inclusion while making ticketing fast, fun, and simple for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Advisor- 6 Month fixed term contract in Birmingham
✨Tip Number 1
Get to know the company! Research AXS and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via various channels, it’s crucial to be clear and friendly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace UK Customer Advisor- 6 Month fixed term contract in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Enthusiastic and Positive:We love a positive attitude! When writing your application, let your enthusiasm shine through. Show us why you’re excited about the role and how you can contribute to making ticketing fast, fun, and simple.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to the job description. Mention specific responsibilities from the role and how your experience aligns with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've resolved queries or complaints effectively. This will show that you can handle the fast-paced environment and are ready to provide that first-point resolution they’re after.
✨Be Enthusiastic and Positive
AXS is looking for someone who can bring enthusiasm to the role. During the interview, let your passion for customer service shine through. Share stories that highlight your positive attitude and how it has helped you in previous roles, especially when dealing with challenging situations.
✨Familiarise Yourself with AXS
Do a bit of homework on AXS and its services. Understanding their ticketing solutions and how they operate will not only impress your interviewers but also help you answer questions more confidently. It shows you’re genuinely interested in the company and the role.
✨Practice Your Communication Skills
Since you'll be communicating via various channels, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you come across as professional and courteous during the actual interview.
