At a Glance
- Tasks: Resolve customer inquiries and sell tickets while ensuring top-notch service.
- Company: Join AXS UK, a leading ticketing company in Birmingham.
- Benefits: Flexible part-time hours with opportunities for growth and development.
- Other info: Work 5 days a week, including weekends, in a dynamic environment.
- Why this job: Be the face of customer service and make a difference in people's experiences.
- Qualifications: Experience in a contact centre and strong mentoring skills required.
The predicted salary is between 12 - 15 € per hour.
AXS UK is hiring for a part-time customer service role based in Birmingham. This position involves resolving customer inquiries and selling tickets, ensuring professionalism across various contact channels.
The ideal candidate will have proven experience in a contact centre, strong supervisory skills, and the ability to mentor other advisors. Those applying should be self-motivated and target-driven.
You will work 5 days out of 7, including weekends. The role plays a critical part in maintaining high customer interaction quality.
Senior Customer Advisor: Ticketing & Quality (PT) in Birmingham employer: AXS UK
AXS UK is an excellent employer that values its employees by fostering a supportive work culture in Birmingham, where teamwork and professional growth are at the forefront. With opportunities for mentorship and development, you will thrive in a dynamic environment that prioritises customer satisfaction while offering flexible part-time hours to suit your lifestyle. Join us to be part of a dedicated team that makes a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor: Ticketing & Quality (PT) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXS UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or mentor a fellow advisor. We want you to show off those supervisory skills!
✨Tip Number 3
Show your passion for ticketing and customer service! When you get the chance, share your enthusiasm for the industry and how you can contribute to maintaining high interaction quality at AXS UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Customer Advisor: Ticketing & Quality (PT) in Birmingham
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in a contact centre. We want to see how you've tackled customer inquiries and sold tickets before, so don’t hold back on those examples!
Be Professional Yet Personable:Since this role is all about maintaining professionalism while interacting with customers, let your personality shine through in your application. We love candidates who can balance professionalism with a friendly approach.
Demonstrate Your Supervisory Skills:If you’ve got supervisory experience, make it known! We’re looking for someone who can mentor others, so share any relevant examples of how you’ve led a team or supported your colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a contact centre environment. Be ready to discuss how you've handled difficult inquiries in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Supervisory Skills
Since this role involves mentoring other advisors, prepare examples of how you've successfully led a team or supported colleagues in previous positions. Highlight any specific instances where your guidance improved performance or morale.
✨Demonstrate Your Target-Driven Mindset
Be prepared to talk about your achievements in meeting targets or KPIs in previous roles. Use specific metrics to illustrate your success and show how you can bring that same drive to AXS UK.
✨Emphasise Flexibility and Availability
As the role requires working weekends and varying shifts, make sure to express your willingness to adapt your schedule. Share any relevant experiences where you’ve successfully managed a flexible work routine.
