At a Glance
- Tasks: Resolve customer enquiries and sell tickets while providing top-notch service.
- Company: Join a dynamic team at AXS, a leader in customer experience.
- Benefits: Flexible part-time hours, inclusive culture, and opportunities for growth.
- Other info: Located near Birmingham International Airport with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer interactions and develop your skills.
- Qualifications: Experience in customer service, strong problem-solving skills, and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience across all contact channels, including telephone, email, social media and live chat.
- Play a key role in ensuring the overall quality of customer interactions in the contact centre by focusing on channel quality management, training and development of other advisors, and handling escalated customer enquiries.
- Provide general day‑to‑day support to the contact centre team.
Qualifications
- Proven experience in a contact‑centre environment, with a focus on customer service and quality management.
- Good interpersonal skills and ability to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train other advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated and proactive.
Location & Hours
This part‑time role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Our Commitment to Inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Senior Customer Advisor in Birmingham employer: AXS UK
As a Senior Customer Advisor at our Birmingham office, you will join a dynamic team dedicated to delivering exceptional customer service across various channels. We pride ourselves on our inclusive work culture that values diversity and offers ample opportunities for professional growth and development, ensuring that every employee can thrive in their role. With a focus on quality management and mentorship, you will play a vital part in shaping the customer experience while enjoying the benefits of working in a vibrant location near Birmingham International Airport and the NEC.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research AXS and its values, so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky customer enquiries or escalations. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Senior Customer Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and quality management. We want to see how your skills match the responsibilities of the Senior Customer Advisor role!
Show Off Your Interpersonal Skills:In your application, give examples of how you've successfully interacted with customers and team members. We love seeing those good interpersonal skills in action, so don’t hold back!
Highlight Problem-Solving Abilities:Share specific instances where you’ve tackled customer issues or made decisions that improved service quality. We’re looking for proactive problem solvers who can handle escalated enquiries with ease.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've resolved customer enquiries in the past, especially in a contact centre environment. This will show that you understand the role and can handle the challenges that come with it.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled difficult situations or escalated enquiries before. Think of a couple of scenarios where your decision-making made a difference. This will highlight your ability to think on your feet and provide a professional customer experience.
✨Demonstrate Your Team Spirit
Since this role involves mentoring and training other advisors, be ready to talk about your supervisory skills. Share examples of how you've supported your team in the past, whether through training or just being a reliable colleague. This shows you're not just focused on individual success but also on helping others grow.
✨Familiarise Yourself with the Tools
Get to know the customer service software and tools commonly used in contact centres. If you have experience with specific platforms, mention them during the interview. This will demonstrate your readiness to hit the ground running and contribute to the team's success from day one.
