At a Glance
- Tasks: Assist customers in German, resolving inquiries and selling tickets for AXS.
- Company: Join AXS UK, a leading ticketing company in Birmingham.
- Benefits: Exciting perks, thorough induction, and a vibrant work environment.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Engage with diverse customers and enhance your customer service skills.
- Qualifications: Fluency in German and a strong customer service background.
The predicted salary is between 25000 - 30000 € per year.
AXS UK is seeking Customer Advisors in Birmingham. This role requires fluency in German and a strong background in customer service, where you'll resolve inquiries and sell tickets for AXS and its clients. You will engage with customers across various channels, providing a professional experience.
Ideal candidates will be self-motivated and able to thrive in a fast-paced environment. A thorough induction and exciting perks await successful new hires.
German-Speaking Ticketing Customer Advisor in Birmingham employer: AXS UK
AXS UK is an excellent employer, offering a vibrant work culture in Birmingham that values customer service excellence and employee growth. With comprehensive training and exciting perks, we empower our team to thrive in a dynamic environment while engaging with diverse customers. Join us for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land German-Speaking Ticketing Customer Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research AXS UK and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially customer service phrases. You want to sound confident and professional when engaging with customers.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult inquiries or complaints. Being ready with examples will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen to join the AXS team. Don't miss out on those exciting perks!
We think you need these skills to ace German-Speaking Ticketing Customer Advisor in Birmingham
Some tips for your application 🫡
Show Off Your German Skills:Since this role is all about engaging with customers in German, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are and any relevant experience you have in customer service.
Tailor Your Experience:When you're writing your application, focus on your background in customer service. Share specific examples of how you've resolved inquiries or sold products in the past. This helps us see how you'd fit into our fast-paced environment.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through! A friendly and approachable vibe can really set you apart from other candidates. Remember, we’re looking for someone who can engage with customers across various channels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any exciting perks we have for new hires. Plus, it makes the whole process smoother!
How to prepare for a job interview at AXS UK
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in German to boost your confidence.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Research AXS UK
Take some time to learn about AXS UK and its services. Understanding their ticketing system and the types of events they cover will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a fast-paced environment, think of examples from your previous experience where you thrived under pressure. Be ready to share how you prioritised tasks and maintained professionalism while managing multiple inquiries.
