At a Glance
- Tasks: Help customers with enquiries and sell tickets while providing an amazing experience.
- Company: Join AXS, a top-rated workplace known for its vibrant culture.
- Benefits: Enjoy free shows, climb the O2, and receive ongoing rewards.
- Other info: Dynamic role in Birmingham with opportunities for growth and inclusivity.
- Why this job: Be part of a fun team making ticketing easy and enjoyable for everyone.
- Qualifications: Experience in customer service and a knack for problem-solving.
The predicted salary is between 22000 - 26000 € per year.
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors for their offices in Birmingham.
Responsibilities:
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Handle customer calls, queries and complaints, striving for first point resolution.
- Deliver an enthusiastic and positive customer experience that reflects our brand and makes ticketing fast, fun and simple.
Qualifications:
- Relevant experience within a contact centre customer services function dealing with after‑sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Strong customer service skills and decision‑making abilities.
- Excellent telephone manner and ability to remain courteous, patient and empathetic under pressure.
- Target‑driven, self‑motivated and proactive.
- Ability to work under pressure in a fast‑paced environment.
Onboarding and Benefits:
We provide a thorough induction on how we work at AXS and AEG, our parent company. Through this program you will learn about our culture, values and receive training in our systems, policies and procedures. Benefits include access to free shows and the opportunity to climb the O2, along with continuous engagement and rewards throughout your journey.
Location and Work Hours:
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
EEO Statement:
We are an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. Requirements for a diverse workforce: Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Customer Advisor UK in Birmingham employer: AXS UK
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee engagement and growth. With benefits like access to free shows and unique experiences such as climbing the O2, AXS fosters a supportive environment where customer service professionals can thrive and develop their skills while delivering outstanding service to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor UK in Birmingham
✨Tip Number 1
Get to know the company! Research AXS and its values so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a complaint or answer a tricky question. We want to see how you handle pressure and keep that positive vibe going!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give you insider tips and maybe even a referral, which always helps when applying through our website.
✨Tip Number 4
Be yourself during the interview! We love authenticity, so let your personality shine through. Show us how you can bring enthusiasm and a positive attitude to the role of Customer Advisor.
We think you need these skills to ace Customer Advisor UK in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your relevant experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Enthusiastic and Positive:Your application should reflect the upbeat vibe we’re looking for at AXS. Use a friendly tone and express your passion for providing a fantastic customer experience. Let us know why you love working with customers!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Advisor. Mention how your skills align with our values and the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AXS UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Understand common queries and complaints that customers might have, especially in a ticketing context. Being able to demonstrate your knowledge and experience in handling these situations will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and confidently. You might want to prepare for role-play scenarios where you handle customer calls or live chats. This will help you showcase your excellent telephone manner and ability to stay calm under pressure.
✨Be Enthusiastic and Positive
AXS values a positive customer experience, so let your enthusiasm shine through during the interview. Share examples of how you've created a fun and engaging atmosphere for customers in past roles. This will reflect your alignment with their brand values and show that you can deliver the kind of experience they’re looking for.
✨Prepare Questions About the Company
Do your homework on AXS and its parent company, AEG. Prepare thoughtful questions about their culture, values, and what makes them one of The Sunday Times Best Places to Work. This not only shows your interest in the company but also helps you determine if it’s the right fit for you.
