Bilingual Customer Advisor - Swedish Speaking in Birmingham

Do you love working in customer service? Do you speak Swedish? Want to work at a company named in The Sunday Times Best Places to Work? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.

Responsibilities

• Resolve customer enquiries and sell tickets for AXS and its clients.
• Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
• Be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first‑point resolution.
• Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.

Qualifications

• Speak Swedish.
• Have relevant experience within a contact centre customer services function dealing with customer after‑sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
• Have strong customer service skills and decision‑making skills.
• Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
• Are target‑driven, self‑motivated and proactive.
• Are able to work under pressure in a fast‑paced environment.

We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekends.

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.