Bilingual Customer Advisor (German) in Birmingham

Do you love working in customer service? Do you speak German? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.

Responsibilities

• Resolve customer enquiries and sell tickets for AXS and its clients.
• Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
• Be knowledgeable about all areas of the business as the role covers customer calls, queries and complaints while always striving for first‑point resolution.
• Understand that the customer's experience begins with you and bring enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple, where great experiences begin.

Qualifications

• Can speak and write in German.
• Have relevant experience within a contact centre customer‑services function dealing with after‑sales service queries, requests and correspondence by phone, email, post and face‑to‑face.
• Have strong customer service skills and decision‑making skills.
• Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
• Are target‑driven, self‑motivated and proactive.
• Are able to work under pressure in a fast‑paced environment.

We’ll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Location: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.

Why we should join: AEG is an inclusive organisation where we value everyone’s contribution. We empower and trust our people to do the right thing. We go the extra mile for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We truly value our people and inspire them to be the best in class, always.

Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you have most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another. Because at AEG, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.