At a Glance
- Tasks: Help customers with ticket enquiries and provide top-notch service across various channels.
- Company: Join AXS, a leading global ticketing and marketing solutions provider.
- Benefits: Enjoy perks like free shows, thorough training, and a vibrant work culture.
- Other info: Work in a dynamic Birmingham office with opportunities for growth and inclusion.
- Why this job: Be part of a fun team making ticketing easy and enjoyable for everyone.
- Qualifications: Fluent in French with strong customer service skills and a positive attitude.
The predicted salary is between 22000 - 26000 € per year.
AXS, a leading global ticketing, data, and marketing solutions provider, is hiring a Customer Advisor on a 6‑month fixed‑term contract for its offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business, covering customer calls, queries and complaints, while always striving for first‑point resolution.
- Ensure the customer's experience is excellent, driven with enthusiasm and positivity to help make ticketing fast, fun and simple.
Qualifications
- Can speak and write in French.
- Relevant experience within a contact‑centre customer services function dealing with after‑sales service queries, requests and correspondence by phone, email, post and face‑to‑face.
- Strong customer service skills and decision‑making skills.
- Excellent telephone manner and a courteous listener who maintains patience and empathy even when under pressure.
- Target‑driven, self‑motivated and proactive.
- Able to work under pressure in a fast‑paced environment.
Location and Working Conditions
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Benefits and Onboarding
We provide a thorough induction and onboarding programme, training in our systems, policies and procedures, and an engaging work culture. Employees can also enjoy optional perks such as free shows.
Commitment to Inclusion
AEG is an inclusive organisation where we value everybody’s contribution. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham employer: AXS UK
AXS is an exceptional employer that prioritises a vibrant and inclusive work culture, offering comprehensive training and onboarding to ensure employees thrive in their roles. Located in Birmingham, near the airport and NEC, employees benefit from a dynamic environment with opportunities for personal growth and the added perk of enjoying free shows. Join us to be part of a team that values your contributions and fosters a positive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham
✨Tip Number 1
Get to know the company inside out! Research AXS and understand their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing customer scenarios with a friend or using language apps to ensure you're ready to impress during the interview.
✨Tip Number 3
Prepare for common customer service questions. Think about how you would handle difficult situations or resolve complaints. We want to see your problem-solving skills shine, so have some examples ready to share!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team at AXS. Don’t miss out on this opportunity!
We think you need these skills to ace Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your French language skills in your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience:When you’re writing your application, focus on your relevant experience in customer service. We love seeing examples of how you've handled enquiries and resolved issues, especially in a contact centre environment.
Keep It Professional Yet Friendly:Your written application should reflect the professional yet enthusiastic vibe we’re after. Use a friendly tone that shows your passion for providing excellent customer service, just like we do at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at AXS UK
✨Brush Up on Your French
Since this role requires bilingual skills, make sure you're comfortable speaking and writing in French. Practise common customer service phrases and responses to ensure you can communicate effectively during the interview.
✨Know the Company Inside Out
Research AXS thoroughly. Understand their services, values, and recent news. This will not only help you answer questions confidently but also show your genuine interest in the company and its mission.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to discuss how you handled difficult situations, as this will demonstrate your problem-solving skills and customer service expertise.
✨Show Enthusiasm and Positivity
The job description emphasises a positive customer experience. During the interview, let your enthusiasm shine through. Smile, maintain a friendly tone, and express your passion for helping customers – it can make a huge difference!
