At a Glance
- Tasks: Assist customers with enquiries and sell tickets across various channels.
- Company: Join AXS, a top-rated workplace known for its vibrant culture.
- Benefits: Enjoy perks like free shows, training, and a supportive work environment.
- Other info: Dynamic role in Birmingham with opportunities for growth and development.
- Why this job: Be part of a team that values your input and drives customer satisfaction.
- Qualifications: Fluent in German with strong customer service skills and a positive attitude.
The predicted salary is between 28800 - 43200 £ per year.
AXS UK Birmingham, England, United Kingdom
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AXS UK provided pay range
This range is provided by AXS UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024?
AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
You will
- resolve customer enquiries and sell tickets for AXS and its clients,
- provide a highly professional customer experience via all channels including telephone, email, social media and live chat
- be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- understand that the customer\'s experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
We\'re looking for people who
- Can communicate effectively in German.
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We\'ll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you\'ll be set up for success. From the moment new employees join us, they\'re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
So why apply?
AEG is an inclusive organisation where we value everybody\'s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware
Bilingual Contact Centre Advisor in Birmingham employer: AXS UK
AXS UK is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee engagement and growth. With comprehensive training, exciting perks like free shows, and a commitment to inclusivity, AXS empowers its staff to excel in their roles while fostering a supportive environment where every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Contact Centre Advisor in Birmingham
✨Tip Number 1
Get to know AXS and their values before your interview. This shows you’re genuinely interested and helps you connect your experience with what they’re all about. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills in both English and German. Since this role requires bilingual abilities, being able to switch between languages smoothly will impress the hiring team and show you’re ready for the job.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle tricky situations or complaints. This will help you demonstrate your problem-solving skills and customer-first attitude during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Bilingual Contact Centre Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone who can communicate effectively in German, make sure to highlight your language skills right at the top of your application. We want to see how you can bring that bilingual flair to our customer service!
Tailor Your Experience:When you're writing about your previous roles, focus on your experience in contact centres and customer service. Share specific examples of how you've resolved customer queries or complaints, as this will show us you're ready to hit the ground running.
Keep It Professional Yet Friendly:Your application should reflect the professional yet approachable vibe we have at AXS. Use a friendly tone while maintaining professionalism, and don’t forget to showcase your excellent telephone manner and listening skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at AXS UK
✨Brush Up on Your Language Skills
Since this role requires effective communication in German, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and responses to ensure you can handle queries smoothly during the interview.
✨Know the Company Inside Out
Do your homework on AXS UK and its parent company AEG. Familiarise yourself with their values, culture, and recent achievements. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and customer-centric approach.
✨Show Enthusiasm and Positivity
AXS values a positive attitude and enthusiasm for customer service. During the interview, let your passion shine through. Share why you love working in customer service and how you can contribute to making ticketing fast, fun, and simple for customers.
