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- Tasks: Lead IT knowledge transfer and ensure seamless support for a global retail integration project.
- Company: AXPE Consulting, a leader in high-impact IT transformation.
- Benefits: Hybrid working model, international travel, and exposure to complex retail environments.
- Other info: Join a dynamic team with opportunities for autonomy and career growth.
- Why this job: Make a real impact in a strategic programme while developing your skills.
- Qualifications: Experience in IT service delivery, documentation, and business analysis.
The predicted salary is between 60000 - 75000 £ per year.
At AXPE Consulting, we are driving high-impact IT transformation projects across international environments. As part of a strategic engagement within a global retail integration programme, we are looking for an AESOP RUN Integration Consultant to lead the capture, structuring, and transfer of critical IT operational knowledge. This role is essential to ensure business continuity by preventing the loss of undocumented expertise and enabling a new support team to operate effectively from day one.
What will you be doing?
You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management, working within a complex international retail environment. Your main responsibilities will include:
- Knowledge Discovery & Assessment
- Conduct structured discovery sessions with the outgoing IT support team
- Map applications, integrations, vendors, and operational processes
- Identify undocumented dependencies, informal workflows, and escalation paths
- Application & Platform Knowledge Capture
- You will document key applications within the retail ecosystem, including:
- POS systems (Cegid)
- Clienteling applications
- Workforce management tools
- Traffic analytics and payment systems
- For each application, you will capture:
- Functional and technical ownership
- Vendor relationships
- Known issues and workarounds
- Support procedures and escalation paths
- Design and structure Knowledge Base Articles (KBAs)
- Document troubleshooting guides, support processes, and escalation matrices
- Ensure high-quality documentation aligned with enterprise standards
- Build a clear overview of the IT retail landscape across multiple countries
- Document store estate, operational models, and support flows
- Maintain documentation as a living, evolving knowledge base
- Identify internal and external stakeholders across IT and business teams
- Define roles, responsibilities, and interaction models
- Build a clear RACI matrix aligned with organisational standards
- Understand a multi-country retail environment (stores, users, systems)
- Capture variations in systems, processes, and configurations
- Document the end-to-end customer journey supported by IT systems
- Support the transition to a new support team
- Deliver structured knowledge transfer sessions
- Travel for final handover (approx. 2 weeks, expenses covered)
What are we looking for in you?
We are looking for a professional with strong experience in IT environments, documentation, and service operations, capable of working autonomously in complex and ambiguous contexts.
Core requirements
- Experience in Business Analysis (discovery, requirements gathering, documentation)
- Solid background in IT Service Delivery / ITSM
- Strong experience creating structured documentation in complex environments
- Ability to manage a time-bound project independently
- Excellent written and communication skills
Technical & functional experience
- Knowledge of IT support operations, incident management, and service transition
- Experience working with tools such as ServiceNow and Confluence
- Understanding of application landscapes, vendors, and integrations
Soft skills
- Strong stakeholder management and communication skills
- Ability to extract and structure tacit knowledge
- High adaptability and resilience in ambiguous environments
What do we value?
- Experience in Retail IT environments (POS, clienteling, workforce tools)
- Experience in integration or transformation programmes
- Familiarity with multi-country operations
- French language skills (nice to have)
What do we offer?
- Participation in a high-impact international project
- Exposure to complex retail IT environments across multiple countries
- A key role ensuring operational continuity in a strategic programme
- Autonomy and ownership in a critical delivery phase
- International collaboration and travel opportunities
- Hybrid working model
Why join AXPE?
At AXPE Consulting, we focus on delivering real impact in complex environments, combining technical expertise with business understanding. Joining this project means playing a critical role in a time-sensitive, high-value engagement, where your work will directly enable a seamless transition and long-term operational success.
AESOP RUN Integration Consultant in Slough employer: Axpe Consulting
Contact Detail:
Axpe Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AESOP RUN Integration Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their IT landscape and think about how your skills can contribute to their goals. We recommend practising common interview questions and having examples ready that showcase your experience in IT service delivery and documentation.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can display your past projects, especially those related to IT integration and knowledge management. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at AXPE Consulting and being part of our exciting projects.
We think you need these skills to ace AESOP RUN Integration Consultant in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AESOP RUN Integration Consultant role. Highlight your experience in IT environments and documentation, and show us how your skills align with the job description.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Highlight Relevant Experience: Don’t forget to emphasise your background in Business Analysis and IT Service Delivery. Share specific examples of how you've created structured documentation or managed projects independently in complex environments.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Axpe Consulting
✨Know Your Stuff
Make sure you’re well-versed in the key applications and tools mentioned in the job description, like POS systems and ServiceNow. Brush up on your knowledge of IT service delivery and documentation processes, as this will show that you understand the role's requirements.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to knowledge transfer and stakeholder management. Think of examples from your past experiences where you successfully navigated complex environments or documented critical information.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with various stakeholders, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the specific challenges they face in the retail environment, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.