At a Glance
- Tasks: Provide expert technical support and drive solutions for complex product challenges.
- Company: Join Axonius, a diverse tech company focused on customer success.
- Benefits: Competitive pay, growth opportunities, and a supportive community.
- Other info: Inclusive workplace that values diverse backgrounds and experiences.
- Why this job: Make a real impact by solving technical issues and improving processes.
- Qualifications: 3+ years in Technical Support with strong troubleshooting skills.
The predicted salary is between 45000 - 50000 £ per year.
The Technical Support Engineering team serves as the global foundation for customer success by providing expert technical assistance and driving efficient solutions to complex product challenges.
As a Technical Support Engineer, you will act as a primary point of contact and escalation lead, ensuring high-quality incident resolution and continuous process improvement.
The mission of this team is to deliver exceptional technical support through meticulous troubleshooting and proactive knowledge sharing.
Responsibilities
- Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
- Author and maintain internal and external knowledge‑base articles, how‑to guides, and troubleshooting documentation.
- Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.
- Minimum Qualifications
- 3+ years of professional experience in a Technical Support role, specifically within the software or technology sectors.
- Professional experience in troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
- Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
- Proven ability to translate complex technical concepts into written business‑to‑business documentation and escalation notes for senior engineering teams.
- Preferred Qualifications
- Experience reading or writing code, with a specific proficiency in Python.
- Ability to analyze application logs, build c URL commands, and utilize data sets to resolve technical issues.
- Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols.
- Proficiency with database platforms and the ability to troubleshoot data retrieval issues.
- Hands‑on experience with Mongo DB and Open VPN.
- Professional experience managing and troubleshooting applications within Docker containers.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community‑building, and so much more.
Learn more about benefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity.
We welcome people of different backgrounds, experiences, abilities and perspectives to apply.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.
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Technical Support Engineer Remote UK employer: Axonius
Axonius is an exceptional employer that prioritises the growth and well-being of its employees, offering competitive compensation and a comprehensive benefits package. With a strong commitment to fostering a diverse and inclusive work culture, team members are encouraged to collaborate and share knowledge, ensuring continuous professional development. Working remotely in the UK, you'll be part of a dynamic team dedicated to delivering outstanding technical support while enjoying the flexibility and work-life balance that comes with remote employment.
