Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for technical support and solve complex challenges.
- Company: Join a fast-growing cybersecurity startup with a focus on innovation.
- Benefits: Competitive pay, growth opportunities, and a supportive work culture.
- Why this job: Make a real impact in tech while building strong customer relationships.
- Qualifications: 3+ years in technical support, excellent communication, and troubleshooting skills.
- Other info: Diverse and inclusive workplace with a commitment to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
Our Technical Support Engineering team is the backbone of our customer success, providing expert assistance and driving efficient solutions to complex technical challenges. We are a collaborative group of problem-solvers, passionate about delivering exceptional support and fostering strong relationships with our customers. Working within a global environment, we value teamwork, innovation, and a commitment to continuous improvement.
Responsibilities
- Work as the primary point of contact for all tickets in your name
- Act as an escalation point for the Technical Support and Technical Account Management team
- Analyze and troubleshoot incidents with a one-touch resolution mindset
- Interpret customer questions on product usage and provide detailed and timely answers
- Write detailed and thorough escalation notes for sending tickets to senior engineering teams
- Perform routine follow-ups and ticket management via email and the case management system
- Write and maintain the internal and external knowledge bases
- Communicate with customers and internal parties about existing tickets and identify common patterns
- Provide feedback to management about improvements to processes and procedures
Minimum Qualifications
- 3+ years of professional experience in a Technical Support role within software and/or technology.
- Exceptional communication skills, both written and verbal, with the ability to clearly convey complex technical concepts to diverse audiences (technical and non-technical, internal and external) in a business-to-business setting.
- Proven experience in in-depth software troubleshooting, demonstrating a customer‐centric approach, a strong sense of ownership, and the ability to maintain a positive and collaborative attitude within a global technical support environment.
- Ability to create and maintain comprehensive technical documentation, including knowledge‐base articles, how‐to guides, and troubleshooting guides.
- Understanding of networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity, coupled with the ability to utilize system‐level tools for network troubleshooting and validation of open ports.
- Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments.
- Proficient in navigating and performing basic tasks within a Linux Shell in a professional enterprise environment.
Preferred Qualifications
- Experience reading or writing code with a strong preference for Python.
- Ability to effectively analyze application logs and data sets to extract relevant information for troubleshooting and resolving technical issues.
- Ability to build cURL commands and use them as a troubleshooting tool.
- Experience with TLS and Certificate troubleshooting.
- Basic understanding of and experience with SAML.
- Experience with database platforms and ability to troubleshoot reading from databases.
- Experience with the following platforms: MongoDB, Docker, OpenVPN.
About Axonius
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high‐risk and hard‐to‐spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organisation's IT infrastructure to optimise mission‐critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organisation. Cited as one of the fastest‐growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community‐building, and so much more. At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply.
Strategic Account Executive New United Kingdom in London employer: Axonius
Contact Detail:
Axonius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Executive New United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to get comfortable explaining complex concepts in simple terms.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your experience where you turned a tricky situation into a success story. This will highlight your customer-centric approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Strategic Account Executive New United Kingdom in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, make sure your application highlights your exceptional communication skills. Use clear and concise language to demonstrate how you can convey complex concepts easily.
Tailor Your Experience: We want to see how your 3+ years in Technical Support align with our needs. Be specific about your troubleshooting experience and any relevant software or technology you've worked with. Tailoring your CV and cover letter can really make you stand out!
Highlight Your Problem-Solving Mindset: We're all about finding efficient solutions to complex challenges. In your application, share examples of how you've tackled tough problems in the past. This will show us that you have the right mindset for the role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Axonius
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking fundamentals and troubleshooting. Be ready to discuss your experience with tools like RESTful APIs and Linux Shell, as well as any coding experience you have, particularly in Python.
✨Showcase Your Communication Skills
Since this role involves conveying complex technical concepts to various audiences, practice explaining technical issues in simple terms. Prepare examples of how you've successfully communicated with both technical and non-technical stakeholders in the past.
✨Demonstrate Problem-Solving Mindset
Be prepared to share specific instances where you've tackled challenging technical issues. Highlight your one-touch resolution mindset and how you approach troubleshooting incidents, as this will resonate well with the team’s collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios. Think about common technical problems you've encountered and how you resolved them. This will help you illustrate your customer-centric approach and ownership in previous roles.
